Suno

Analyst

• Strengthen and expand relationships with leads, active customers, and former customers
• Proactively contact leads to convert them into new customers
• Conduct renewal, upgrade, cross-sell, and upsell negotiations
• Follow up with leads and customers through closing
• Serve as a point of contact for customer questions, requests, and needs
• Record interactions in CRM systems and track negotiations, requests, and performance indicators
• Communicate via phone, WhatsApp, email, and online chat
• Meet sales, renewal, and relationship-management targets
• Present results in performance review meetings (Gerot) and develop action plans

Customer Relationship Analyst, Junior

Salesforce Analyst

• Maintain objects, fields, layouts, and pipelines in Sales Cloud
• Configure lead assignment and validation rules
• Support Cases, queues, assignment rules, and escalation rules in Service Cloud
• Support the management of customer service SLAs
• Support the configuration and monitoring of Einstein/AI features, such as scoring, recommendations, and suggested replies
• Create and maintain Flows
• Handle user requests regarding access, permissions, questions, and adjustments
• Clean, deduplicate, and import data using Data Loader / Import Wizard
• Build reports and dashboards for the consulting firm’s managers
• Document configurations and processes, working closely with RevOps and partners

Customer Relationship Analyst, Junior

Junior CRM Analyst, Salesforce