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Suno

Junior CRM Analyst, Salesforce

Suno

. Maintain objects, fields, layouts, and pipelines in Sales Cloud .

Posted 10/23/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Salesforce administration, including configuration of Sales Cloud and Service Cloud, management of customer service SLAs, and creation of reports and dashboards. Proficient in handling user requests and data management using Data Loader and Import Wizard.

Highest-signal resume keywords
Salesforce AdministrationSales Cloud ConfigurationService Cloud SupportSalesforce Reports and DashboardsEinstein/AI Features

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Salesforce AdministrationSales CloudService CloudDeclarative ConfigurationValidation RulesFlowsSOQLData LoaderImport WizardReports and Dashboards
Soft Skills
Strong Communication SkillsOrganizational Skills
Tools & Technologies
EinsteinAgentforce
Certifications & Qualifications
Salesforce Administrator CertificationAI Associate Certification
Industry Keywords
Financial ServicesConsulting

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Maintain objects, fields, layouts, and pipelines in Sales Cloud
  • Configure validation rules and lead assignment rules
  • Support Cases, queues, assignment rules, and escalation rules in Service Cloud
  • Support the management of customer service SLAs
  • Support the configuration and monitoring of Einstein/AI features, such as scoring, recommendations, and suggested replies
  • Create and maintain Flows
  • Handle user requests related to access, permissions, questions, and adjustments
  • Cleanse, deduplicate, and import data using Data Loader / Import Wizard
  • Build reports and dashboards for the consulting firm’s managers
  • Document configurations and processes while working closely with RevOps and partners

Requirements

What you’ll need
  • Hands-on experience with Salesforce administration, preferably 1–2 years
  • Hands-on experience with Sales Cloud and Service Cloud
  • Declarative configuration: objects, fields, profiles, permission sets, validation rules, and Flows
  • Salesforce reports and dashboards
  • Strong communication skills with business teams and organizational skills to manage a demand queue
  • Salesforce Administrator certification is a plus
  • Sales Cloud, Service Cloud, AI Associate, or Agentforce learning paths or certifications are a plus
  • Experience with or strong interest in Einstein / Agentforce is a plus
  • Familiarity with SOQL and integrations is a plus
  • Experience in the financial services market or consulting is a plus

Benefits

Comp & perks
  • Health and dental insurance
  • Life insurance
  • Meal allowance
  • Discounts through Gympass and Zenklub
  • Institutional partnerships and learning stipends for continuous development
  • Bonus or profit-sharing plan
  • Birthday day off
  • Working hours: 10:00 a.m. – 7:00 p.m.
  • Hybrid work model