Head of Customer Operations

Sunrise Robotics

. Own end-to-end delivery, including factory readiness, installation, commissioning, operator training, go-live and hypercare .

Posted 11/12/2026full-timeRemote • SloveniaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading deployment and customer operations for robotic systems, ensuring successful go-live and ongoing support while driving customer success and operational efficiency. Capable of building and managing teams, maintaining reliability under pressure, and collaborating across engineering and product teams.

Highest-signal resume keywords

Deployment LeadershipCustomer Operations ManagementTeam Building and HiringTechnical Depth in RoboticsExperience in Industrial Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Deployment PlanningRoot Cause AnalysisPerformance Metrics ManagementSLA ManagementRobotic Systems Support

Soft Skills

Judgement Under PressureClear Written Communication

Tools & Technologies

Fleet Monitoring SystemsNetwork Operations Center

Industry Keywords

RoboticsAutonomous HardwareIndustrial AutomationElectronics ManufacturingCustomer Success

About the role

Key responsibilities & impact

Own end-to-end delivery, including factory readiness, installation, commissioning, operator training, go-live and hypercare
Lead deployment programs with readiness gates, dated plans and coordination across engineering, manufacturing and customers
Raise deployment schedule slips before deadlines and provide corrective plans
Create and maintain the deployment playbook, standard procedures, training and post-deployment debriefs
Own support for live robotic cells, including on-call coverage, response and fix targets, incident communication and resolution tracking
Drive customer success through adoption, customer health and expansion signals for the revenue team
Establish a field-to-product loop that provides structured root-cause and field data to Product and Engineering
Lead the customer operations team, including structure, hiring, priorities and performance
Work with forward-deployed engineers and deployment program managers, and collaborate with revenue, product, engineering and supply chain
Deliver robotic cells at customer sites and design systems for deploying and supporting multiple cells simultaneously
Report to the CEO and serve on the leadership team

Requirements

What you’ll need

Experience leading deployment, field operations or customer operations for robots or autonomous hardware in real customer environments, from go-live through steady state
Experience scaling an operation from a handful of units or sites to many, with measurable results
Experience running operations against hard commitments such as uptime, availability or an SLA, with money or renewals at stake
Experience building teams, including hiring, setting structure, growing managers and becoming replaceable
Judgement to maintain reliability under pressure, including delaying a go-live or telling a customer no when appropriate
Technical depth sufficient to earn engineers' trust and work through root causes
Clear written English
Willingness to travel about one week a month
Experience in factories, industrial automation or electronics manufacturing is a standout qualification
Experience in a business paid on uptime or performance is a standout qualification
Experience with remote operations, fleet monitoring or a network operations center is a standout qualification
Experience building a support function from nothing is a standout qualification
Ability to travel to Ljubljana, Slovenia at least once per quarter
Must be based within the EU, UK or another location within three hours of Central European Time, as indicated by the remote-location and application requirements

Benefits

Comp & perks

Leadership team seat and direct work with the CEO and founders
Opportunity to build and design the customer operations function
Remote work within three hours of Central European Time
Regular team meetups in Ljubljana
Work involving production robotic cells and direct operational impact