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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installation quality management, process improvement, and cross-functional collaboration, with a strong focus on coaching and talent development. Proficient in conducting root-cause analyses and integrating AI technologies to enhance operational efficiency.
Highest-signal resume keywords
Installation Quality ManagementProcess ImprovementCross-Functional CollaborationRoot-Cause AnalysisTalent Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality StandardsData-Driven ReportingSales OperationsCustomer SupportFIC App EnhancementsAI IntegrationTraining DevelopmentAuditingOperational AnalysisField Error Reduction
Soft Skills
CoachingRelationship ManagementProblem SolvingCommunicationLeadership
Tools & Technologies
FIC AppField Installation Review AppAutomated Technologies
Industry Keywords
Installation OrganizationChannel PartnerLicense HolderSales Support EnvironmentOperational Failures
About the role
Key responsibilities & impact- Drive installation quality, consistency, and continuous improvement across Sunrun’s installation organization
- Lead the Central Install Quality Review team
- Serve as a key escalation point for field leadership and Senior Leadership on critical quality challenges and systemic operational failures
- Partner cross-functionally to identify and eliminate recurring quality issues
- Own the relationship between License Holders and the Install Quality team
- Lead process improvements, FIC app and AI enhancements, Channel Partner construction reviews, and quality-focused training initiatives
- Foster high performance through proactive coaching, talent development, and rigorous quality standards
- Conduct root-cause analyses to decrease field error rates
- Integrate AI and automated technologies into the Field Installation Review app
- Co-develop specialized FIC review training tracks for new Foremen and onboarding crews
- Hold Channel Partners and License Holders accountable through audits, relationship management, and data-driven executive reporting
Requirements
What you’ll need- High School Diploma or equivalent required
- Bachelor’s degree in Business, Operations, or a related field preferred
- 6+ years of experience in sales operations, sales support, or customer support environments
- Standard office environment requiring extended computer work and active participation in virtual and in-person meetings
- Ability to travel to corporate offices 3–5 times per year
Benefits
Comp & perks- Employee development and career growth opportunities
- Employee well-being and safety-focused culture
- Meaningful incentive programs
- Top-of-the-line tools and AI-driven support
- Reasonable accommodation during the hiring process or to perform the role