Sales Retention Representative

. Resolve ARC (At Risk Customer) cases on behalf of the sales team .

Posted 10/7/2026full-timeRemote • United StatesJunior💰 $16 - $22 per hourWebsite

Key responsibilities & impact

Resolve ARC (At Risk Customer) cases on behalf of the sales team
Handle inbound calls and primarily conduct outbound efforts with pre-installed customers
Provide an excellent experience for in-process customers by following company call quality standards
Overcome and handle objections from solar prospects
Resolve concerns and de-escalate customers in a friendly and professional manner
Educate customers about Sunrun's solar process
Re-engage unresponsive prospects
Manage a pipeline of ARC cases and resolve cases in a timely manner
Engage with peers in team meetings and through G-chat

What you’ll need

High School Diploma or equivalent
Minimum of 1 year of experience in a related field; retention or sales experience is preferred
Minimum of six months of experience in a call center environment
Excellent verbal and written communication skills
Strong work ethic and ambition to succeed
Ability to educate the public about the benefits of solar electricity and Sunrun Solar
Proficient with email, Google Suite, and CRM tools; Salesforce preferred
Ability to work weekends, evenings, and some holiday shifts
Ability to speak bilingual; Spanish is a plus
Ability to remain seated for more than 75 percent of the workday
Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
Ability to exert up to 10 pounds of force and occasionally lift or move up to 15 pounds
Sufficient visual and hearing acuity to follow instructions, operate office equipment, and determine work accuracy

Comp & perks