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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service and warranty projects, with a strong focus on training and developing field service teams. Proficient in electrical principles, PV systems, and customer service, ensuring compliance with industry standards and performance metrics.
Highest-signal resume keywords
Field Construction ExperiencePV System OperationElectrical Principles KnowledgeCustomer Service ExperienceElectrical Journeyman Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PV DesignElectrical PrinciplesSingle Line Drawings InterpretationSolar InterconnectionBasic Construction Principles
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsTime Management Skills
Tools & Technologies
Safety EquipmentField Service Scheduling Software
Certifications & Qualifications
High School DiplomaValid Driver's LicenseElectrical Journeyman Certification
Industry Keywords
NECService and Warranty ManagementField Service Team TrainingKPI ExceedanceSite Audits
About the role
Key responsibilities & impact- Manage, schedule, and complete service and warranty-related work
- Organize, lead, and maintain the warranty and service schedule
- Allocate labor resources to service and warranty projects with the Electrical Foreman, Construction Supervisor, and Branch Manager
- Assist with training and development for Field Service Technicians and Field Communications Technicians
- Lead regular meetings to align and train the local field service team on best practices
- Support onboarding and training of new field performance team members
- Exceed field performance KPIs, including turnaround time, experience rating, and average dispatches completed
- Assist with inspections and site audits when assigned
- Interact with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team
Requirements
What you’ll need- 1–3 years of previous field construction or solar experience required
- High School diploma is required
- PV design or PV electrical experience is preferred
- Must maintain a clean driving record and pass a driving background check
- Must be 21 years of age
- Valid driver’s license required
- Valid state or local Electrical Journeyman certification or license may be required depending on state requirements; preferred otherwise
- Knowledge of the NEC and applicable codes and standards
- Ability to interpret single line drawings and PV systems from roof to meter
- Working knowledge of electrical principles, solar interconnection/tie-in, PV system operation, and basic construction principles
- Proven customer service experience
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Strong computer skills
- Ability to meet physical demands, including lifting up to 50 pounds frequently and up to 100 pounds with assistance, rooftop work, ladder climbing, outdoor work, confined-space work, and use of safety equipment
Benefits
Comp & perks- Employee development and skills training through the Power+ program
- Training across qualifying homes, installation, inspections, and servicing
- Enhanced job security through cross-team versatility
- Equal opportunity employment