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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing service and warranty projects, with a strong focus on customer service and field performance metrics. Proficient in electrical principles, NEC codes, and PV systems, ensuring compliance and effective training for field technicians.
Highest-signal resume keywords
Field Construction ExperienceElectrical Journeyman CertificationKnowledge of NEC CodesCustomer Service ExcellenceOrganizational and Time Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
PV Design ExperienceElectrical Principles Related to SolarAbility to Interpret Single Line DrawingsKnowledge of Interconnection ActivitiesTroubleshooting Skills
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationLogical Decision-Making
Tools & Technologies
Personal Protective EquipmentFall Protection Harnesses
Certifications & Qualifications
Valid Driver’s LicenseElectrical Journeyman Certification
Industry Keywords
Service and Warranty ManagementField Service Team TrainingKPI ExceedanceSite AuditsConstruction Principles
About the role
Key responsibilities & impact- Manage, schedule, and complete service and warranty-related work
- Organize, lead, and maintain the warranty and service schedule
- Allocate labor resources to service and warranty projects with the Electrical Foreman, Construction Supervisor, and Branch Manager
- Assist with training and development for Field Service Technicians and Field Communications Technicians
- Lead regular meetings to align and train the local field service team on best practices
- Support onboarding and training of new field performance team members
- Exceed field performance KPIs, including turnaround time, experience rating, and average dispatches completed
- Assist with inspections and site audits when assigned
- Interact with customers, Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team
- Travel 100%
Requirements
What you’ll need- 1 - 3 years of previous field construction or solar experience required
- High School diploma is required
- Must maintain a clean driving record
- Must pass a driving background check
- Must be 21 years of age
- Must possess a valid driver’s license
- Valid state or local Electrical Journeyman certification or license preferred; may be required depending on state requirements
- Knowledge of the NEC and applicable codes and standards
- PV design or PV electrical experience preferred
- Proven track record of excellent customer service
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Strong computer skills
- Working knowledge of current NEC codes
- Ability to interpret single line drawings and PV systems from roof to meter
- Knowledge of electrical principles related to solar interconnection/tie-in and PV systems
- Understanding of interconnection activities and basic construction principles
- Ability to meet deadlines and key metrics
- Logical decision-making and troubleshooting skills
- Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance
- Ability to work on rooftops, ladders, heights, confined spaces, and in varied outdoor weather conditions
- Ability to use fall protection harnesses and other personal protective equipment
- Ability to distinguish specified colors and hear verbal commands and warnings
- Ability to work with chemicals using appropriate protections
Benefits
Comp & perks- Employee development and training through the Power+ program
- Training across multiple teams and functions
- Career growth opportunities
- Job security support through cross-team versatility
- Equal opportunity employment