Call Center Representative

Sunshine Behavioral Health

. Take inbound and outbound calls from individuals seeking treatment .

Posted 9/22/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while effectively managing high-stress conversations. Proven ability to build trust and convert leads in a consultative sales environment, utilizing Salesforce and EMR systems for record-keeping.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceStrong Communication SkillsObjection Handling SkillsBehavioral Health Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesforceEMR SystemsPerformance MetricsLead ConversionRecord Keeping

Soft Skills

EmpathyProfessionalismResilienceTrust BuildingConfident Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Behavioral HealthInside SalesConsultative SalesAdmissions ProcessHigh-Volume Environment

About the role

Key responsibilities & impact

Take inbound and outbound calls from individuals seeking treatment
Build trust quickly in emotionally sensitive conversations
Use strong objection-handling skills
Guide prospective clients toward next steps in the admissions process
Maintain accurate records in Salesforce and EMR systems
Work closely with Admissions to convert leads into successful enrollments
Hit performance goals while maintaining empathy and professionalism
Operate in a high-volume, consultative, relationship-driven inside-sales call environment

Requirements

What you’ll need

High school diploma or GED
Proven sales or customer service experience with measurable success
Ability to work scheduled shifts (including a weekend day)
Strong verbal and written English communication skills
Professionalism in high-stress conversations
Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required
Comfortable working toward metrics and performance expectations
Confident redirecting conversations
Resilient under pressure
Experience in behavioral health is helpful but not required

Benefits

Comp & perks

Medical, Dental & Vision Insurance
PTO + Paid Holidays
401(k) with Company Match
Mission-driven, high-impact work environment
Real opportunity for advancement
Career growth into Admissions Coordinator (Inside Sales) role
Promotion from within