Sunshine Behavioral Health

Call Center Representative

• Take inbound and outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Use strong objection-handling skills
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce and EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism
• Operate in a high-volume, consultative, relationship-driven inside-sales call environment