Product Manager, Consumer & Mobile Applications

SunStrong Management

. Own the product vision, strategy, and multi-quarter roadmap for SunStrong's homeowner-facing mobile and web applications .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for consumer-facing software, including mobile applications, with a focus on user experience, compliance, and cross-functional collaboration. Proficient in managing product metrics, customer migrations, and delivering self-service capabilities.

Highest-signal resume keywords

Product ManagementMobile Application DevelopmentCustomer Experience DesignAnalytical SkillsCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL FluencyProduct AnalyticsApp Store Release ManagementTransactional Consumer FlowsSelf-Service CapabilitiesField Service RequestsMonitoring and Device-Data ExperiencesIntegration with SalesforceCompliance with PCI-DSSKnowledge of WCAG

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationLeadership Without Formal Authority

Tools & Technologies

Salesforce Field ServiceService CloudERP SystemsPayments Platforms

Industry Keywords

SolarDistributed EnergyUtilitiesTelecomConsumer Financial ServicesFintechCustomer SupportBillingAccount ManagementIoT Applications

Tech Stack

Tools & technologies

AndroidCloudERPiOSIoTSQL

About the role

Key responsibilities & impact

Own the product vision, strategy, and multi-quarter roadmap for SunStrong's homeowner-facing mobile and web applications
Define the end-to-end homeowner experience across customer care, payment, service, and monitoring
Inventory inherited consumer apps and decide which to sustain, migrate, consolidate, or retire
Plan and lead customer migrations, including account, credential, payment-method, autopay, communications, store listing, release management, and sunset planning
Evaluate build, buy, and partner options and document recommendations and operating costs
Deliver self-service capabilities for account management, case creation and status, knowledge, guided troubleshooting, and agent handoff
Deliver bill payment and billing transparency, including invoices, payment methods, autopay, payment plans, and delinquency communications
Deliver end-to-end field service requests, including scheduling, technician tracking, and resolution
Define independent monitoring for homeowners' generation and storage assets with Fleet Telemetry
Own product metrics including active users, migration rate, self-service resolution, call deflection, on-time payment, autopay adoption, field-service completion, app rating, crash-free sessions, and cost to serve
Instrument features, run experiments, report realized value, and conduct continuous discovery
Collaborate across Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Design, Legal and Compliance, and external vendors
Ensure compliance with PCI-DSS, consumer privacy and consent, accessibility, FDCPA, UDAAP, and app store policies
Write build-ready requirements, own launch readiness, and communicate trade-offs to operational and executive stakeholders

Requirements

What you’ll need

6+ years in product management, owning consumer-facing software products end to end — discovery through launch and iteration
3+ years owning native mobile applications (iOS and Android) in production, including app store release management, versioning, and supporting a live consumer user base
Demonstrated experience with transactional consumer flows such as account management, payments or billing, and customer support
Experience migrating, consolidating, or sunsetting applications or platforms
Strong analytical skills, including SQL fluency, product analytics, and experimentation
Excellent written and verbal communication
Track record of leading cross-functional initiatives to completion and earning followership without formal authority
Preferred: experience in solar, distributed energy, utilities, telecom, or another business with a large installed base and field service component
Preferred: experience building monitoring or device-data experiences, including production dashboards, alerting, and connected-device or IoT applications
Preferred: experience in consumer financial services or fintech subject to payments and collections regulation
Preferred: experience integrating customer-facing apps with Salesforce Field Service and Service Cloud, billing, ERP, or payments platforms
Preferred: experience integrating products and customers following an acquisition or portfolio transition
Preferred: familiarity with WCAG, design systems, and applying AI to customer self-service
Bachelor's degree in business, engineering, computer science, design, or a related field is preferred; advanced degree welcome but not required

Benefits

Comp & perks

Full-time employment
Remote work option for candidates in the U.S.