Partner Operations Specialist

Super.com

. Assess partner operational output against key metrics .

Posted 9/28/2026full-timeRemote • Canada, United StatesJunior💰 $63,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and investigative skills to assess partner performance and operational output, utilizing tools like Excel and SQL for data analysis and reporting. Capable of collaborating with cross-functional teams to enhance partner accountability and streamline dispute resolution processes.

Highest-signal resume keywords

Analytical SkillsExcel ProficiencySQL ProficiencyReporting Infrastructure DevelopmentCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance Metrics AssessmentRoot Cause AnalysisReporting PrecisionFinancial Impact Calculation

Soft Skills

Attention to DetailOrganizational SkillsTime ManagementInvestigative Skills

Tools & Technologies

Dashboard ToolsBusiness Intelligence ToolsData Visualization Tools

Industry Keywords

Customer Service PracticesDispute PracticesFintechTravel SectorMemberships Sector

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assess partner operational output against key metrics
Conduct deep-dive investigations into performance deviations
Oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows
Build and maintain partner scorecards and reporting tools
Provide real-time and historical visibility into partner health by provider tier and recurring friction points
Support dispute, credit, and escalation workflows with data, documentation, and analysis
Identify trends and calculate the financial impact of disputes, credits, and escalated cases
Turn findings into evidence-based recommendations for the team and leadership
Collaborate with Finance, Data, Supply, and Internal Ops teams
Help build reporting infrastructure for measurable and enforceable partner accountability

Requirements

What you’ll need

1-4 years of relevant work experience in operations, analytics, consulting, or at a startup
Strong investigative and analytical skills
Ability to analyze raw data sets and customer interaction logs to find root causes
Excellent attention to detail
Track record of keeping reporting precise, current, and error-free
Comfort with Excel, SQL, or dashboard/BI tools
Strong organizational and time management skills
Ability to manage multiple recurring reporting cadences
Ability to collaborate with cross-functional teams, including Finance, Supply, and Product
Knowledge of customer service and dispute practices, preferably in the Fintech/Travel/memberships sector
Bachelor's degree in Business, Economics, or a related field
Knowledge of industry-specific trends, problems, and regulations is a bonus
Experience with Excel, SQL, or data visualization tools is a bonus
Must have citizenship, a valid open work permit, open work visa, or permanent residency allowing work for any employer in Canada or the US for at least the next 12 months
Must indicate whether work sponsorship in the US or Canada is currently or subsequently required

Benefits

Comp & perks

Work from anywhere in the world and choose flexible hours
Unlimited PTO
Company-wide recharge days
Annual team offsites
Weekly UberEats credits
Travel discounts on SuperTravel
Generous parental leave
Flexible return-to-work plan
Equity options
Top-tier benefits starting on day one
Wellness budgets
Personal development funds
Team-level learning resources