Super.com

Product Manager

• Rotate across Fintech & Earnings teams as needed and take ownership of the vertical’s most pressing problems
• Own roadmaps, PRDs, and experiment plans tied to contribution profit, Super+ conversion, and retention
• Build working prototypes with Claude Code or similar tools
• Ship small features and experiments to production when appropriate
• Use AI for research synthesis, Amplitude and Snowflake analysis, opportunity sizing, and plan evaluation
• Collaborate with product design, product marketing, research, and growth teams
• Partner with Legal, Compliance, and Risk to launch clear and fair financial products
• Hand off documented decisions, experiment results, and roadmaps when rotating teams

Product Manager II, FinTech – Earnings

Operations

• Assess partner operational output against key metrics
• Conduct deep-dive investigations into performance deviations
• Oversee SLA adherence across CSAT, escalation volumes, booking cancellations, and reimbursement/dispute workflows
• Build and maintain partner scorecards and reporting tools
• Provide real-time and historical visibility into partner health by provider tier and recurring friction points
• Support dispute, credit, and escalation workflows with data, documentation, and analysis
• Identify trends and calculate the financial impact of disputes, credits, and escalated cases
• Turn findings into evidence-based recommendations for the team and leadership
• Collaborate with Finance, Data, Supply, and Internal Ops teams
• Help build reporting infrastructure for measurable and enforceable partner accountability

Partner Operations Specialist

Data Analyst

• Use data to answer strategic questions and support business strategy and rapid growth
• Organize, visualize, and understand large datasets related to performance marketing channels
• Conduct deep-dive analysis
• Create regression or segmentation models
• Build automated dashboards and funnels for internal teams
• Generate reporting to drive business growth and derive strategic insights from product, user, and operational data
• Promote a data-driven culture and support strategy and decision-making
• Access, clean, and organize raw data for teams and stakeholders
• Work on real projects alongside full-time developers and contribute work that ships and is used
• Participate in team meetings, Slack discussions, and social events

Data Analytics Intern, 8 months

Recruitment

• Screen candidates for open roles using Lever, the applicant tracking system
• Coordinate interviews and communicate with candidates throughout the hiring process
• Support TA Partners with pipeline management, candidate follow-ups, and scheduling
• Draft job descriptions, post roles, and maintain the careers page
• Assist with recruiting reports and documentation, including candidate stages and metrics
• Contribute to employer branding initiatives such as social media and campus outreach
• Provide administrative support to the Talent Acquisition and HR teams
• Support intern hiring initiatives, including coordination, outreach, and process logistics
• Gain exposure to full-cycle recruitment and different business functions and hiring teams
• Support hiring of talent across the business, including future intern cohorts

Talent Acquisition Intern – 8 months

People Operations

• Support onboarding by setting up HRIS profiles, scheduling new hires, and coordinating orientation logistics
• Assist with offboarding, including tracking company property returns and exit procedures
• Maintain employee records, HRIS updates, and employee documentation while following confidentiality protocols
• Provide administrative support for DE&I, Corporate Social Responsibility, and Wellness initiatives
• Manage the People Team inbox and Slack channel, answer inquiries, and connect employees with the appropriate People Team member
• Support the Manager, People & Culture with performance evaluations, surveys, and Joint Health and Safety Committee participation
• Gather employee metrics for HR reports
• Assist with HRIS and performance tool implementations through data entry, cleanup, and testing
• Assist with HR projects and initiatives as needed
• Contribute to a healthy, inclusive, and productive organizational culture

People & Culture Intern, 10 months

Analyst

• Conduct deep-dive investigations into customer accounts and synthesize complex evidence to drive high-integrity case decisions
• Leverage data mining across transaction and behavioral datasets to identify fraud trends and emerging risk vectors
• Monitor fraud dashboards and real-time alerts to mitigate financial losses and outpace sophisticated bad actors
• Collaborate with Payments, Customer Support, and Product on fraud and chargeback initiatives
• Drive special projects to scale fraud playbooks, internal tooling, and reporting frameworks
• Work with Fraud Analysts, Operations leaders, and cross-functional partners across Payments, Product, and Customer Support
• Contribute to special projects shaping how Super.com fights fraud at scale

Fraud Analyst Intern – Earnings

Risk

• Conduct deep-dive investigations into customer accounts and transactions
• Synthesize complex evidence to drive high-integrity case decisions
• Use data mining across transaction and behavioral datasets to identify fraud trends and emerging risk vectors
• Monitor fraud dashboards and real-time alerts to mitigate financial losses
• Collaborate with Payments, Customer Support, Product, Fraud Analysts, and Operations leaders
• Execute fraud and chargeback initiatives
• Drive special projects to scale travel fraud playbooks, internal tooling, and reporting frameworks
• Work across Super.com’s Travel business, including Hotels, Flights, and Things to Do

Travel Risk Operations Intern

User Researcher

• Assist in designing and executing UX research studies with researchers, product designers, and product managers
• Manage research operations, including participant screening, recruiting, and scheduling
• Partner with Product Designers, Content, and PMs to align research questions with roadmap decisions
• Develop research plans, moderator guides, and other research materials under team oversight
• Use AI to transcribe, tag, and synthesize research findings
• Analyze and synthesize findings and identify themes
• Document findings and communicate recommendations to design counterparts and stakeholders
• Update and tag the research repository to keep work accessible
• Participate in research rituals and meetings
• Contribute to real technology and startup projects as a fully integrated team member

User Experience Research Intern

Financial Planning and Analysis

• Support the Strategic Finance side of the Corporate Finance team, covering Strategic Finance, Corporate Development, and Investor Relations / Capital Markets
• Build unit economics frameworks and custom financial models informing go/no-go decisions on new products, features, and growth tests
• Pressure test proposed initiatives using break-even lift, maximum affordable offer, payback period, and contribution per member
• Partner with Growth, Product, and Analytics to model financial impacts and size trade-offs between investment options
• Work with the data team to track post-launch product performance against the underwritten case and flag deviations from plan
• Turn financial results and KPIs into clear, decision-ready readouts for internal and external stakeholders, including leadership
• Support additional Corporate Finance projects, including market screens and diligence support
• Participate in team meetings, Slack chats, and social events as part of the remote intern experience

Corporate Finance Intern

Social Media Manager

• Support creative concepting for paid social and CTV across Earnings, Cash Advance, and Credit Building verticals
• Assist in preparing creative briefs for production cycles
• Contribute script ideas and creative angles for UGC-style video and CTV ads
• Edit and update static ad assets in Figma as needed with the design team
• Monitor TikTok, Instagram, and YouTube trends and translate them into actionable paid creative insights
• Conduct competitive research and surface creative references to inform ad direction
• Support creative QA during video review via Frame.io and flag revisions
• Adapt concepts quickly based on real-time performance feedback
• Collaborate with the Social Media Manager, design team, and Growth Marketing team
• Participate in team meetings, Slack discussions, and social events

Paid Social Media Intern

Strategy

• Support Business Operations and Corporate Strategy initiatives
• Research and evaluate potential partners and products across key verticals
• Conduct competitive and market analyses for actionable senior-leadership insights
• Research the existing product suite to identify gaps, opportunities, and improvement areas
• Help track OKRs and ensure key business routines run smoothly
• Create high-quality materials and analyses for Board members, leadership, and external stakeholders
• Improve processes and routines across the business
• Participate in team meetings, Slack discussions, and social events as part of the remote internship experience

Corporate Strategy Intern

General

• Join Super.com’s Growth Marketing team
• Brainstorm and pitch creative concepts for paid and organic content
• Use AI tools such as Midjourney, Sora, and ChatGPT to generate visuals, scripts, and ad concepts
• Edit and resize video content for social media, advertisements, and campaigns
• Design static assets using Photoshop or Figma
• Refresh and update SEO-friendly Super.com blog content using AI and original writing
• Create AI-assisted blog content to support SEO efforts
• Make rapid creative adjustments based on real-time feedback
• Support cross-functional campaigns across travel, earnings, savings, and other Super.com verticals
• Produce performance-ready content for TikTok, Instagram, YouTube, CTV, audio, influencers, AI SEO, and larger brand campaigns
• Participate in team meetings, Slack discussions, and social events as part of a remote, collaborative team

Creative Production Intern

• Review customer accounts to compile compelling evidence for customer disputes
• Assess and leverage data to gather insights on customer behavior and identify opportunities
• Monitor fraud dashboards to support proactive fraud mitigation
• Participate in special projects related to fraud and chargebacks
• Work as part of the broader Strategic Operations team
• Contribute to real projects that ship and are used
• Participate in team meetings, Slack chats, and social events

Fraud Analyst Intern

• Review customer accounts to compile compelling evidence for bank disputes
• Identify and/or contribute to process improvements
• Participate in special projects, such as building tools to fight chargebacks more efficiently
• Work with data and engineering teams on business-related projects
• Analyze chargeback data trends to eliminate chargeback risk factors and drive product improvements
• Contribute to a fast-moving, collaborative startup environment and participate in team meetings, Slack chats, and social events

Chargeback Analyst Intern

Brand Designer

• Design and iterate on brand assets from early concepts to polished, on-brand deliverables, including illustrations
• Support projects from intake through delivery by staying organized, tracking deadlines, and keeping assigned work moving forward
• Partner with designers and cross-functional teams to clarify feedback and keep projects moving forward
• Use AI tools to work smarter and faster across design, including automating production of static ads and illustrations using brand guidelines
• Maintain the Brand Team’s asset library by updating assets, metadata, and tags to keep it organized and searchable
• Work closely with the Senior Brand Designer, Growth team, and cross-functional partners across Product, People & Talent, and other teams
• Contribute to real projects that ship and are used by customers and the team