Account Manager, Healthcare RCM

SuperDial

. Own day-to-day account management for a portfolio of healthcare accounts .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within healthcare technology, focusing on revenue cycle management and workflow automation. Proficient in building relationships with stakeholders, analyzing data for customer health, and implementing AI-driven solutions to enhance operational efficiency.

Highest-signal resume keywords

Customer Success ManagementHealthcare Revenue Cycle ManagementWorkflow AutomationTechnical AptitudeData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementImplementationSolutions ConsultingHealthcare OperationsWorkflow ConfigurationAI Voice AgentsData QualityProblem SolvingTechnical IntegrationCustomer Training

Soft Skills

Strong CommunicationOrganizedAction-OrientedTrust BuildingAttention to Detail

Tools & Technologies

EHR SystemsPM SystemsPayer PortalsCRM SystemsLookerSQLPythonAPIsTicketing SystemsCustomer Health Tools

Industry Keywords

Healthcare TechnologyRevenue Cycle ManagementSaaSWorkflow AutomationAI-Driven Products

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Own day-to-day account management for a portfolio of healthcare accounts
Lead recurring customer meetings and maintain clear next steps, owners, and follow-through
Build trust with operational, technical, and day-to-day customer stakeholders
Develop understanding of customer RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics
Support customer onboarding and implementation and configure SuperDial workflows to align with customer goals and processes
Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up
Monitor bot behavior, workflow performance, customer health, engagement, usage, risks, and renewal milestones
Deliver customer training and best-practice guidance
Connect SuperDial’s work to measurable outcomes such as reduced manual work, improved throughput, faster follow-up, fewer escalations, and improved revenue cycle performance
Identify adoption, workflow fit, product performance, payer behavior, implementation, integration, and stakeholder-alignment issues
Support action plans to address customer risks before escalation
Partner with Sales and internal teams on renewal readiness and expansion opportunities
Translate between customer stakeholders and internal teams regarding workflows, payer interactions, product behavior, call scripts, integrations, configuration, bot performance, edge cases, and operational impact
Troubleshoot issues by investigating workflow behavior, reviewing data or logs, and partnering with Product and Engineering
Document, prioritize, communicate, and resolve customer issues with Product, Engineering, Deployment Operations, Agent Operations, and Sales
Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs
Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up
Contribute to playbooks, templates, training materials, and repeatable Account Management practices
Use data and customer insight to identify trends, risks, opportunities, and next steps across the portfolio

Requirements

What you’ll need

3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or an operationally complex environment
Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows
Strong technical aptitude and comfort learning product behavior, asking technical questions, and explaining technical concepts to non-technical audiences
Comfort working with technical teams and discussing integrations, EHR / PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution
Curiosity about AI, automation, and voice agents
Strong communication skills and ability to build trust with operators, technical stakeholders, and day-to-day users
Organized and action-oriented, with strong follow-through and attention to detail
Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity
Ability to solve ambiguous problems and turn complexity into clear next steps
Commercial awareness of how adoption, trust, and measurable value contribute to retention and expansion
Proactive, low-ego, and comfortable operating in a fast-moving startup environment
Preferred experience in healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS
Familiarity with RCM systems, EHR / EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools

Benefits

Comp & perks

Equity
Full health benefits
401(k)
16 weeks of parental leave
Other benefits as part of the total compensation package