SuperDial

Account Manager

• Own day-to-day account management for a portfolio of healthcare accounts
• Lead recurring customer meetings and maintain clear next steps, owners, and follow-through
• Build trust with operational, technical, and day-to-day customer stakeholders
• Develop understanding of customer RCM goals, workflows, payer mix, operational constraints, escalation paths, and success metrics
• Support customer onboarding and implementation and configure SuperDial workflows to align with customer goals and processes
• Help customers adopt AI voice agents across eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up
• Monitor bot behavior, workflow performance, customer health, engagement, usage, risks, and renewal milestones
• Deliver customer training and best-practice guidance
• Connect SuperDial’s work to measurable outcomes such as reduced manual work, improved throughput, faster follow-up, fewer escalations, and improved revenue cycle performance
• Identify adoption, workflow fit, product performance, payer behavior, implementation, integration, and stakeholder-alignment issues
• Support action plans to address customer risks before escalation
• Partner with Sales and internal teams on renewal readiness and expansion opportunities
• Translate between customer stakeholders and internal teams regarding workflows, payer interactions, product behavior, call scripts, integrations, configuration, bot performance, edge cases, and operational impact
• Troubleshoot issues by investigating workflow behavior, reviewing data or logs, and partnering with Product and Engineering
• Document, prioritize, communicate, and resolve customer issues with Product, Engineering, Deployment Operations, Agent Operations, and Sales
• Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs
• Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up
• Contribute to playbooks, templates, training materials, and repeatable Account Management practices
• Use data and customer insight to identify trends, risks, opportunities, and next steps across the portfolio

Account Manager, Healthcare RCM