Business Operations Lead, Agents

Superhuman

. Partner with the BU’s EPDM leadership team to turn strategy into priorities, decisions, and execution plans .

Posted 11/9/2026full-timeBerlin • GermanySenior💰 €112,000 - €157,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving strategic initiatives and operational readiness within complex, cross-functional environments, with a strong focus on planning, governance, and performance tracking. Proven ability to partner with senior leaders and facilitate effective communication across business units.

Highest-signal resume keywords

Cross-Functional ExecutionStrategic PlanningOperational ReadinessGovernance ModelsFinancial Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategic ExecutionPerformance TrackingSuccess Metrics DefinitionDecision-Making ProcessesPlanning Rhythms

Soft Skills

Influential LeadershipExecutive Presence

Tools & Technologies

DashboardsDocumentation Tools

Industry Keywords

Go-To-MarketEnterprise GrowthM&AAcquisition Integration

About the role

Key responsibilities & impact

Partner with the BU’s EPDM leadership team to turn strategy into priorities, decisions, and execution plans
Run team-level planning, goal-setting, business reviews, and performance tracking
Own complex, cross-functional special projects
Build operating rhythms, cadences, documentation, and tooling
Represent leaders in forums, cross-company meetings, and escalation paths
Partner with other business units, Route-to-Market teams, and functional experts
Facilitate information flow across the organization
Drive operational readiness for new products, integrations, and cross-functional launches
Independently drive initiatives while partnering with Strategy & Operations
Establish operating cadence, planning rhythms, business reviews, governance models, and dashboards
Define and track success metrics linked to company goals
Own complex initiatives such as cross-functional launches or acquired-product/team integrations

Requirements

What you’ll need

Experience operating at the intersection of strategy, operations, and cross-functional execution, especially in complex go-to-market or enterprise growth environments
Strong track record partnering with senior leaders across EPDM, GTM, Revenue, Sales, Finance, and Data
Proven skill in building operating cadences, governance models, planning rhythms, and decision-making processes
Ability to lead through influence in a matrixed, multi-product organization
Comfort owning ambiguous, high-impact initiatives independently
Experience working in a matrixed organization (nice to have)
Executive presence (nice to have)
M&A and acquisition-integration experience (nice to have)
Financial acumen (nice to have)

Benefits

Comp & perks

Professional development and advancement with training, coaching, and regular feedback
Remote-first hybrid working model
Employee resource groups and Superhuman Circles
Global, local, and team-specific recognition programs
Competitive pay
Life care, including mental health care and risk benefits
Ample and defined time off
Home office setup support
Wellness stipend
Pet care stipend
Learning and development opportunities
Comprehensive relocation support to Berlin
Visa assistance
Destination services for settling in Berlin
Relocation bonus for additional expenses such as temporary housing