Superhuman

Full-stack Engineer

• Ship production-grade code impacting over 40 million daily active users across AI-powered productivity tools
• Build and iterate on features for Grammarly, Coda, Superhuman Mail, and Go
• Work with cutting-edge AI technologies and modern web frameworks
• Collaborate with product, design, and engineering teams to deliver user experiences
• Develop AI-native features using large language models, natural language processing, and intelligent automation
• Learn and build large-scale distributed systems that are highly available and reliable
• Apply best practices in system design, testing, deployment, and scalability
• Contribute to technical discussions and help shape team project direction
• Grow through mentorship, feedback, and hands-on ownership of real projects
• Make an impact on millions of product users

Software Engineer, Full-Stack

General Counsel

• Advise People and business teams on employment matters across the U.S., Canada, and Latin America
• Advise and partner with Payroll on wage and hour compliance, including classification and overtime
• Manage employment disputes from initial demand through resolution, including litigation, arbitration, regulatory enforcement, and pre-litigation claims
• Develop case strategy, manage outside counsel and budgets, oversee litigation holds and discovery, and coordinate responses with insurance carriers
• Conduct or oversee workplace investigations and advise on findings, remediation, and related employment decisions
• Advise on executive compensation and employee benefits programs, including offer letters, separation agreements, incentive and commission plans, liquidity agreements, and health, welfare, and retirement plans
• Support equity compensation programs and advise on employee liquidity programs and related arrangements, including tender offers
• Advise on employment, benefits, and executive compensation matters in M&A and strategic transactions
• Partner with People, Finance, Equity, and business teams to build programs, guidance, training, and processes
• Monitor legal developments across the U.S., Canada, and Latin America and advise on their impact

Executive Compensation & Benefits Counsel

Customer Support

• Provide accurate, empathetic, and on-brand customer support
• Handle product questions and nuanced account and subscription needs
• Support Superhuman customers through General Support, Business Support, or Mail Delight
• Handle account, subscription, and product-offering inquiries via email
• Support Grammarly for Business and Grammarly for Education customers via email and live chat
• Help Superhuman Mail customers master email and troubleshoot problems via email
• Proactively address customer dissatisfaction and offer policy-aligned solutions
• Collaborate on projects improving the efficiency and quality of support operations
• Use AI tools to support customers more efficiently and accurately
• Collaborate with Product, Engineering, Sales, Account Management, and Customer Success
• Work toward support service-level agreements and improve customer retention and advocacy

Customer Care Specialist

• Provide accurate, empathetic, and on-brand support to Superhuman customers
• Handle product questions and nuanced account and subscription needs
• Handle non-technical account, subscription, and product inquiries via email on the General Support team
• Support Grammarly for Business and Grammarly for Education customers via email and live chat on the Business Support team
• Collaborate with Product, Engineering, Sales, Account Management, and Customer Success to scale support and meet SLAs
• Help Superhuman Mail customers master email and troubleshoot problems via email on the Mail Delight team
• Build lasting customer relationships through empathetic and urgent support
• Proactively address customer dissatisfaction and offer policy-aligned solutions
• Collaborate on projects improving support-operation efficiency and quality
• Use AI tools to provide faster, smarter, and more accurate customer support
• Develop skills and expand scope and impact over time

Data Engineer

• Design, build, and own scalable Spark/Databricks data pipelines ingesting and modeling billing, subscription, payment, and bookings data across the Superhuman Suite
• Build and maintain foundational datasets for ARR, NRR, bookings, and other revenue metrics
• Contribute to the revenue attribution model by maintaining datasets connecting product usage, customer lifecycle, and commercial signals
• Model revenue data into clean, documented, reusable tables for Finance, Revenue Operations, analysts, and business partners
• Own data quality, freshness, and reliability for revenue-critical datasets through automated checks, monitoring, alerting, and reconciliation
• Partner with Finance, Revenue Operations, Analytics Engineering, Product, and Engineering to translate business questions into robust data models and trustworthy metrics
• Improve performance, cost efficiency, and developer experience of the finance and revenue data platform
• Own revenue-critical systems end-to-end and influence the platform roadmap

Data Engineer, Finance

Data Scientist

• Serve as the embedded data science partner for the Mail core product team
• Shape feature strategy, prioritization, and roadmap decisions using evidence
• Define and own Mail metrics, including activation, engagement, retention, and feature-impact indicators
• Design and run experiments across onboarding, activation, and long-term habit formation
• Build measurement frameworks that separate signal from noise
• Shape measurement strategy for Mail AI features including Auto Drafts, Auto Labels, Auto Archive, Calendar, MCP, and agentic capabilities
• Define quality frameworks and behavioral metrics for AI features
• Analyze feature engagement, activation sequences, power-user behavior, and funnel opportunities
• Identify and quantify levers that turn individual users into team expansions
• Surface product signals predicting conversion and churn
• Use behavioral insights to improve onboarding, feature discovery, and engagement nudges
• Analyze how Calendar scheduling and MCP-driven workflows affect user behavior
• Communicate findings to product managers, designers, engineers, and executives through experiment readouts and strategic deep-dives
• Collaborate with product managers, engineers, designers, ML engineers, and the Experimentation team using Statsig

Data Scientist, Mail

Technical Program Manager

• Drive end-to-end engineering delivery for multi-quarter initiatives from planning through launch
• Track milestones, surface dependencies, and manage technical risks
• Translate engineering requirements into phased delivery plans with clear milestones
• Identify critical paths, dependencies, and resource constraints
• Engage with engineers on architecture decisions, trade-offs, and system design
• Help teams make decisions about scope, quality, and launch readiness
• Monitor delivery metrics and engineering health
• Establish signals with engineering and data teams to assess system performance
• Flag risks early and act when systems do not perform as expected
• Run post-launch retrospectives and capture lessons learned

Technical Program Manager, Go

• Build full-stack AI agents that complete valuable, role-specific workflows across customers' everyday tools
• Develop end-to-end agent workflow experiences, from triggers and context gathering through user interactions and completed actions
• Build and deepen connector capabilities, including reads, writes, authentication, administration, and observability
• Prototype new agent experiences and test them with users
• Use feedback and data to guide product and technical decisions
• Collaborate with Product, Design, and customer-facing teams to translate customer needs into scalable solutions
• Establish reusable technical foundations and engineering practices for future agents
• Start building and pushing code in the first week and ship impactful features within the first few months
• Contribute to a data-driven, experimentation-first culture

Systems Engineer

• Architect and lead scalable systems for identity lifecycle management, device fleet provisioning, compliance hardening, and endpoint automation
• Design and implement secure, manageable, and automated identity and device access solutions
• Build automation around Okta, Jamf Pro, Workspace ONE, Python, PowerShell, bash, and Git
• Lead platform migration and consolidation efforts, including UEM platform moves, IdP cutovers, and M&A integrations
• Automate joiner-mover-leaver employee lifecycle workflows
• Develop self-service and reliability tooling to reduce manual operations and empower end users and internal teams
• Collaborate with security, IT, engineering, finance, and other stakeholders on access policies, compliance controls, and device trust
• Mentor team members, set technical direction, and define Corporate Infrastructure team roadmaps
• Enable secure productivity across macOS, Windows, and mobile devices

System Engineer

• Design and lead automation, security, and scalability of identity and endpoint management platforms
• Architect and implement identity lifecycle, secure device posture, automation, and compliance systems
• Develop scalable systems for identity lifecycle management, device fleet provisioning, compliance hardening, and endpoint automation
• Build automation around Okta, Jamf Pro, Workspace ONE, Python, PowerShell, bash, and Git
• Lead UEM migrations, IdP cutovers, and M&A integrations
• Automate joiner-mover-leaver employee lifecycle workflows
• Develop self-service and reliability tooling to reduce manual operational work
• Collaborate with security, IT, engineering, finance, and other stakeholders on access policies and compliance controls
• Integrate device trust with identity frameworks
• Mentor team members, set technical direction, and define Corporate Infrastructure roadmaps

Technical Recruiter

• Own the full technical recruiting funnel from sourcing through closing and onboarding
• Design and lead end-to-end sourcing strategies for high-priority and complex roles
• Build and maintain partnerships with hiring managers and cross-functional stakeholders
• Advise stakeholders on role needs and team culture
• Improve screening, assessment, and interview frameworks
• Analyze and report recruiting funnel data
• Identify trends and drive continuous process improvements
• Evaluate and improve candidate experience throughout the recruiting process
• Develop and amplify employment branding initiatives
• Lead diversity and inclusion efforts across the recruiting journey
• Ensure stakeholder communication, onboarding, and process excellence from sourcing through hiring

Senior Technical Recruiter

Sales

• Lead, coach, and develop front-line managers and Account Executives to exceed revenue and activity targets across SMB and Mid-Market segments
• Own Go SMB and Commercial sales strategy and go-to-market execution
• Partner with ATU leadership, Product, Customer Success, and Marketing to drive a cohesive sales motion
• Build a culture grounded in accountability, psychological safety, and continuous improvement
• Drive rigorous pipeline management and forecasting discipline
• Define and standardize onboarding, sales methodology, and enablement
• Identify skill gaps and partner with enablement to provide tools, training, and frameworks for complex, multi-value-proposition deals
• Serve as senior commercial presence on key deals, guiding strategy and supporting C-suite conversations
• Navigate late-stage deal complexity
• Partner with Product, Marketing, and Customer Success leadership to shape product narrative, surface customer insights, and influence roadmap priorities
• Represent the Go sales team in business-unit leadership discussions
• Provide sales perspective on go-to-market decisions
• Hire, onboard, and retain exceptional talent
• Build a talent bench ahead of growth and planned leave coverage
• Drive pipeline, bookings, and customer expansion across SMB and Mid-Market segments

Head of SMB and Commercial Sales

Communications

• Lead the executive social media program, advising on strategy, content, and engagement
• Maintain a content calendar and pipeline of executive social content
• Monitor and measure social media results and adjust strategy as needed
• Recommend content formats and test different ideas
• Identify opportunities for executives to join trending conversations and share their point of view
• Lead product communications across Superhuman Mail, Docs, Go, and Agents
• Ensure consistent, compelling narratives across the full product portfolio
• Partner with product and marketing teams to shape messaging frameworks
• Align product launches with broader company storytelling
• Drive awareness of how the products work together
• Work with community and customer marketing leads to identify customer stories and determine the best platforms for sharing them
• Manage the speaking and awards program with the PR agency
• Act as communications liaison with the events team and support it as needed

Communications Manager

Marketing

• Recruit and manage an always-on roster of customers across Grammarly, Superhuman Docs, and Superhuman Mail
• Produce case studies, video testimonials, quotes, and other proof assets communicating use cases, outcomes, and product value
• Own the company proof asset library, including testimonial capture and tracking, logo rights, internal enablement, approvals, and feedback loops
• Prioritize customers and use cases for storytelling based on impact, readiness, and strategic relevance
• Define the creative vision for customer stories
• Manage end-to-end customer story production, including intake, stakeholder interviews, scripting, filming or production coordination, review cycles, and publication
• Shape clear, compelling narratives while maintaining accuracy, clarity, and credibility
• Partner with Sales and Customer Success to identify effective proof points and content gaps
• Collaborate with Brand, Product, and Revenue Marketing on customer-centered campaigns and initiatives
• Coordinate with Comms/PR and Content on customer story placement and owned editorial opportunities such as blogs, social media, and whitepapers

Customer Marketing Manager

• Ship production-grade code impacting over 40 million daily active users across Superhuman’s AI-powered productivity tools
• Build and iterate on features for Grammarly, Coda, Superhuman Mail, and Go
• Work with cutting-edge AI technologies and modern web frameworks
• Collaborate with product, design, and engineering teams to deliver user experiences
• Develop AI-native features using large language models, natural language processing, and intelligent automation
• Learn to build highly available and reliable large-scale distributed systems
• Apply best practices in system design, testing, deployment, and scalability
• Contribute to technical discussions and help shape team project direction
• Grow through mentorship, feedback, and hands-on ownership of real projects
• Build products used by millions of people worldwide

Software Engineer, Full-Stack

Executive Compensation & Benefits Counsel

Customer Care Specialist

Customer Care Specialist

Data Engineer, Finance

Data Scientist, Mail

Technical Program Manager, Go

Software Engineer, Full-Stack

System Engineer

System Engineer

Senior Technical Recruiter

Head of SMB and Commercial Sales

Communications Manager

Customer Marketing Manager

Software Engineer – Early Career