Customer Care Specialist

Superhuman

. Provide accurate, empathetic, and on-brand support to Superhuman customers .

Posted 9/29/2026full-timeUkraineJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in written and spoken English while providing empathetic and effective customer support for software products. Capable of managing multiple tasks in a fast-paced environment, utilizing AI tools to enhance customer experience and operational efficiency.

Highest-signal resume keywords

Customer Support ExperienceAdvanced English ProficiencyCritical ThinkingEmpathetic CommunicationAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceAttention to DetailProblem-SolvingCuriosity

Tools & Technologies

SlackBrowsers

Industry Keywords

Customer Relationship ManagementTechnical SupportSubscription ManagementEmail SupportSupport Operations

About the role

Key responsibilities & impact

Provide accurate, empathetic, and on-brand support to Superhuman customers
Handle product questions and nuanced account and subscription needs
Handle non-technical account, subscription, and product inquiries via email on the General Support team
Support Grammarly for Business and Grammarly for Education customers via email and live chat on the Business Support team
Collaborate with Product, Engineering, Sales, Account Management, and Customer Success to scale support and meet SLAs
Help Superhuman Mail customers master email and troubleshoot problems via email on the Mail Delight team
Build lasting customer relationships through empathetic and urgent support
Proactively address customer dissatisfaction and offer policy-aligned solutions
Collaborate on projects improving support-operation efficiency and quality
Use AI tools to provide faster, smarter, and more accurate customer support
Develop skills and expand scope and impact over time

Requirements

What you’ll need

Candidates must be based in Ukraine
At least one year of previous experience providing help or service to clients, ideally with a technical or software product
Advanced proficiency in written and spoken English
Strong critical thinking and problem-solving skills
Clear, empathetic communication and patience
Exceptional reading comprehension and attention to detail
Ability to navigate large volumes of complex information
Comfort working across common software and tools, including browsers and Slack
Curiosity for troubleshooting and identifying root causes
Ability to work independently with minimal guidance
Ability to manage priorities across multiple tasks in a fast-paced, results-driven environment
Interest in using AI to increase productivity and customer experience quality
Team-first mindset

Benefits

Comp & perks

Competitive pay
Health care benefits
Ample and defined time off
Home office setup support
Wellness stipend
Pet care stipend
Learning and development opportunities
Professional growth opportunities
Team member resource groups and community programs
Global, local, and team-specific recognition programs
Increased 50% bonus for customer care agents available to work at least 3 hours between 8 p.m. and 8 a.m. CET
Increased 100% bonus for agents available to work between 8 p.m. and 5 a.m. CET
Remote-first hybrid working model
Flexible working approach with focus time and in-person collaboration