Customer Marketing Manager

Superhuman

. Recruit and manage an always-on roster of customers across Grammarly, Superhuman Docs, and Superhuman Mail .

Posted 9/16/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $123,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer marketing and advocacy, with a strong focus on producing impactful customer proof assets and managing end-to-end production processes. Excels in collaboration with cross-functional teams to create compelling narratives that drive measurable results.

Highest-signal resume keywords

Customer Marketing ExperienceB2B SaaS ExpertiseEnd-to-End Video Production ManagementStrong Written and Verbal CommunicationRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer AdvocacyContent MarketingProof Asset ProductionEditorial JudgmentMultimedia ProductionScriptingStakeholder InterviewsProject ManagementNarrative DevelopmentData Analysis

Soft Skills

Organizational SkillsCollaborationIndependenceProactive Task ManagementAdaptability

Industry Keywords

B2BSaaSCustomer-Centered CampaignsContent GapsProof PointsFast-Paced EnvironmentsCustomer StorytellingEditorial OpportunitiesSocial MediaWhitepapers

About the role

Key responsibilities & impact

Recruit and manage an always-on roster of customers across Grammarly, Superhuman Docs, and Superhuman Mail
Produce case studies, video testimonials, quotes, and other proof assets communicating use cases, outcomes, and product value
Own the company proof asset library, including testimonial capture and tracking, logo rights, internal enablement, approvals, and feedback loops
Prioritize customers and use cases for storytelling based on impact, readiness, and strategic relevance
Define the creative vision for customer stories
Manage end-to-end customer story production, including intake, stakeholder interviews, scripting, filming or production coordination, review cycles, and publication
Shape clear, compelling narratives while maintaining accuracy, clarity, and credibility
Partner with Sales and Customer Success to identify effective proof points and content gaps
Collaborate with Brand, Product, and Revenue Marketing on customer-centered campaigns and initiatives
Coordinate with Comms/PR and Content on customer story placement and owned editorial opportunities such as blogs, social media, and whitepapers

Requirements

What you’ll need

3–5+ years of experience in customer marketing, customer advocacy, or content marketing
Experience ideally in B2B SaaS or technology
Proven track record producing customer proof assets that drive measurable impact
Strong relationship-building skills with customers, executives, and cross-functional stakeholders
Excellent written and verbal communication skills
Strong editorial judgment
Experience managing video, interview, and multimedia production end-to-end, from briefing through final cut
Highly organized, able to manage multiple customers, requests, and stakeholders simultaneously
Ability to work independently with minimal guidance
Ability to proactively manage tasks and priorities across multiple projects
Ability to analyze and execute work efficiently
Ability to collaborate effectively with cross-functional teams
Ability to thrive in fast-paced, results-driven environments

Benefits

Comp & perks

Excellent health care, including medical, dental, vision, mental health, and fertility benefits
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
Two floating holidays per year
Flexible sick time
Caregiving stipend
Pet care stipend
Wellness stipend
Home office stipend
Annual professional development budget
Professional development opportunities