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Patient Access Analyst
Superlanet. Support and optimize MyChart, Hello World, Cadence, and Patient Access workflows .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in optimizing digital patient access workflows, including MyChart and Cadence, while effectively collaborating with clinical and IT stakeholders to enhance the patient experience. Proficient in supporting Epic implementations and upgrades, with a strong focus on troubleshooting and workflow optimization.
Highest-signal resume keywords
Active Epic CertificationPatient Access ExperienceEpic Implementations SupportWorkflow Optimization SkillsHealthcare IT Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MyChart SupportCadence SupportOpen SchedulingDirect SchedulingTroubleshootingWorkflow OptimizationEpic UpgradesDigital Engagement FunctionalityProvider Finder ExperienceQuestionnaires Support
Soft Skills
Strong Communication Skills
Tools & Technologies
Hello WorldPatient Access WorkflowsCare CompanionPatient Self-Service Tools
Certifications & Qualifications
Epic Certification in MyChartEpic Certification in CadenceEpic Ambulatory Certification
Industry Keywords
Healthcare ITDigital Patient ExperiencePatient Access InitiativesEnterprise Digital Front Door
About the role
Key responsibilities & impact- Support and optimize MyChart, Hello World, Cadence, and Patient Access workflows
- Build and enhance Open Scheduling and Direct Scheduling functionality
- Support Provider Finder, including provider search, profiles, scheduling integration, and patient access workflows
- Support digital engagement functionality including Questionnaires, Care Companion, and patient self-service tools
- Lead enhancements, troubleshooting, testing, upgrades, and workflow optimization
- Partner with Patient Access, operational, clinical, and IT stakeholders to improve the digital patient experience
- Support implementations, go-lives, and post-live optimization
Requirements
What you’ll need- Active Epic certification or accreditation in MyChart and/or Cadence
- Strong hands-on Patient Access/Cadence experience
- Experience with Open Scheduling and/or Direct Scheduling
- Experience supporting MyChart and Hello World
- 3–4+ years of healthcare IT experience, including 2+ years supporting Epic
- Experience with Epic implementations, upgrades, optimization, and production support
- Associate degree required
- Strong communication, troubleshooting, and workflow optimization skills
- Occasional onsite travel required
- Preferred: Provider Finder experience
- Preferred: Experience with Questionnaires and/or Care Companion
- Preferred: MyChart Welcome or other digital onboarding experience
- Preferred: Epic Ambulatory experience or certification
- Preferred: Multiple Epic certifications
- Preferred: Bachelor’s degree or higher
- Preferred: Experience supporting enterprise digital front door or patient access initiatives
Benefits
Comp & perks- Salary based on experience and qualifications
- Primarily remote work arrangement
- Direct-hire opportunity