Superlanet

Communications

• Develop and coordinate communication plans for Epic implementations, upgrades, enhancements, go-lives, and optimization initiatives
• Create audience-appropriate communications for clinicians, operational teams, leadership, and other healthcare end users
• Draft announcements, newsletters, FAQs, readiness communications, workflow updates, talking points, and stakeholder materials
• Create and maintain Epic tip sheets, quick-reference guides, job aids, workflow guides, and related end-user education materials
• Translate Epic functionality and workflow changes into practical, easy-to-follow content
• Partner with Epic analysts and subject-matter experts to validate content for accuracy and usability
• Update training and communication materials as workflows, system functionality, and operational processes change
• Support organizational change-management, end-user readiness, and adoption activities
• Coordinate with project managers, operational leaders, trainers, and analysts to align communications and education with implementation plans
• Gather stakeholder and end-user feedback and recommend improvements to communications and learning materials
• Support multiple healthcare clients and priorities in an organized, professional, and responsive manner
• Maintain organized content libraries, templates, version controls, and documentation standards
• Represent Superlanet professionally during client meetings, working sessions, and content reviews

Training and Communications Coordinator

Project Manager

• Lead Epic implementations, Community Connect deployments, optimizations, upgrades, and related healthcare IT projects from planning through stabilization
• Develop and manage project plans, schedules, milestones, dependencies, resources, risks, issues, and executive reporting
• Coordinate workstreams across Epic applications, technical readiness, interfaces, devices, testing, training, cutover, and operational readiness
• Manage Community Connect practice onboarding, including scope confirmation, readiness tracking, workflow coordination, implementation planning, and deployment sequencing
• Partner with client leadership, physician practices, Epic teams, vendors, and Superlanet resources to maintain alignment and drive decisions
• Facilitate governance meetings, status reviews, risk management, escalations, and stakeholder communications
• Manage multiple concurrent projects or implementation waves while maintaining delivery standards and timelines
• Support cutover, go-live, issue triage, stabilization, and transition to ongoing support
• Coordinate with Superlanet Epic analysts and leadership on assignments, dependencies, priorities, and client expectations
• Help develop repeatable Community Connect tools, templates, governance practices, and delivery methodologies

Analyst

• Lead Epic Cadence build, configuration, testing, implementation, optimization, and support
• Serve as the senior SME and primary escalation point for Cadence
• Oversee Incident, Problem, Request, and Change Management activities
• Partner with clinical, operational, technical, and leadership teams
• Lead complex projects, upgrades, enhancements, and workflow optimization initiatives
• Mentor analysts and provide technical guidance to the team
• Coordinate testing, issue resolution, go-live, and stabilization activities
• Maintain application documentation, workflow requirements, and build standards
• Partner with vendors, Epic representatives, and internal stakeholders
• Identify opportunities to improve application performance and workflows

Lead Epic Cadence Analyst

• Lead and coordinate Epic PB Administration and PB Claims activities across implementation, optimization, and ongoing production support
• Serve as a primary representative throughout build, configuration, testing, go-live, and post-go-live support
• Act as the senior escalation point for complex application issues and support activities
• Provide leadership and guidance to analysts, ensuring consistent, high-quality outcomes and adherence to standards
• Apply expert knowledge of Epic applications, professional billing workflows, and healthcare operations to support business and operational goals
• Analyze complex issues, identify root causes, and develop effective solutions across application and operational teams
• Collaborate with clinical, business, technical, and IS stakeholders to understand requirements, workflows, dependencies, and improvement opportunities
• Support Incident, Problem, Request, and Change Management processes
• Lead or contribute to projects, enhancements, upgrades, and optimization initiatives
• Coach and mentor team members while promoting creative problem-solving and continuous improvement
• Maintain accurate application documentation, workflows, and technical specifications
• Work independently while coordinating across multiple teams and priorities

Lead Epic PB Analyst

Manager

• Lead the implementation, optimization, upgrades, testing, go-live, and stabilization of Epic ancillary applications
• Manage, mentor, and develop Epic analysts and clinical application teams
• Partner with physicians, clinical operations, HIM, patient access, and IT stakeholders to evaluate and optimize clinical workflows
• Maintain application performance, build quality, documentation, and adherence to enterprise standards
• Manage project scope, timelines, budgets, vendors, and technical resources
• Ensure compliance with HIPAA, CMS, ITIL, security, audit, and organizational requirements
• Lead change management, end-user support, training, and issue resolution
• Manage vendor relationships, contracts, and operational technology budgets
• Support Epic integrations with other enterprise systems and participate in business continuity and disaster recovery planning

Ancillary Applications Manager

Cloud Engineer

• Design, build, and maintain secure, scalable Azure cloud infrastructure
• Implement Infrastructure as Code (IaC) and automated deployment practices
• Support cloud migration and modernization initiatives
• Help build and support Microsoft Fabric, data lake, and Azure data platform environments
• Partner with AI teams to provide infrastructure supporting AI/ML initiatives
• Manage cloud security, including IAM, networking, encryption, logging, and monitoring
• Support CI/CD, configuration management, and DevOps/DevSecOps practices
• Monitor cloud performance, troubleshoot issues, and support disaster recovery

Cloud Engineer, Azure

Support Engineer

• Provide first-level technical support in English and Spanish through support tickets, phone, and other approved channels
• Troubleshoot common hardware, software, login, connectivity, and peripheral issues using documented procedures and approved remote support tools
• Create, categorize, prioritize, and update tickets with clear issue descriptions, troubleshooting steps, and resolution details
• Escalate unresolved or urgent issues to the appropriate technical team and communicate progress to users
• Follow service targets, maintain accurate shift handoffs, and contribute to support documentation
• Provide onsite technical assistance during Epic go-live projects in Pennsylvania, coordinating issues with designated project and application teams
• Follow client privacy, security, and access procedures when supporting healthcare users and systems

Tier 1 IT Support Technician – Bilingual

• Provide leadership and oversight for Epic ambulatory and specialty clinical applications throughout implementation, optimization, upgrades, maintenance, and ongoing support
• Lead end-to-end Epic initiatives, including planning, design, build, testing, go-live, stabilization, and optimization
• Manage and mentor Epic Application Analysts, clinical analysts, contractors, and other technical resources
• Partner with physicians, clinical operations, patient access, HIM, and other stakeholders to improve clinical workflows and system design
• Drive alignment and standardization of workflows across complex ambulatory and specialty environments
• Oversee application build integrity, documentation, testing, validation, system performance, and configuration issue resolution
• Manage scope, schedules, budgets, resources, and vendor relationships for Epic-related initiatives
• Support change management, upgrades, releases, enhancements, training, and end-user adoption
• Ensure applications and processes align with HIPAA, CMS, accreditation, security, and other applicable regulatory requirements
• Establish objectives and KPIs for application teams while fostering accountability, technical development, and continuous improvement
• Partner with technical teams to address infrastructure requirements, application integrations, and system performance
• Serve as a key liaison between IT, clinical leadership, operational stakeholders, vendors, and consultants

Ambulatory Applications Manager

• Provide leadership and oversight for the full lifecycle of Epic Revenue Cycle applications, including implementation, design, build, testing, go-live, upgrades, optimization, and stabilization
• Lead and mentor Epic Revenue Cycle application analysts, clinical analysts, contractors, and other project resources
• Partner with Revenue Cycle, Finance, Patient Access, HIM, and operational leaders to align Epic workflows with organizational and financial objectives
• Drive workflow and system improvements supporting billing accuracy, revenue integrity, cash flow optimization, and operational efficiency
• Oversee Epic application configuration, build integrity, system performance, testing, validation, and documentation
• Participate in Epic governance and promote standardization across applications, departments, and entities
• Identify application, operational, and financial risks and develop mitigation strategies
• Support integrations with third-party systems, clearinghouses, financial platforms, and enterprise applications
• Manage Epic-related projects, including scope, schedules, resources, vendors, and budgets
• Ensure applications and workflows support HIPAA, CMS, security, regulatory, audit, and accreditation requirements
• Lead change management efforts related to Epic upgrades, releases, enhancements, and new functionality
• Manage vendor relationships, service-level expectations, technology investments, and resource allocation