Tier 1 IT Support Technician – Bilingual

Superlanet

. Provide first-level technical support in English and Spanish through support tickets, phone, and other approved channels .

Posted 9/24/2026contractUnited StatesMid-LevelSenior💰 $30 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities in both English and Spanish, with a focus on troubleshooting hardware and software issues, effective ticket documentation, and adherence to client privacy and security procedures in healthcare environments.

Highest-signal resume keywords

Bilingual Support (English And Spanish)Technical TroubleshootingTicket DocumentationExperience With Tikit Ticketing SystemHealthcare Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingTicket ManagementIssue ResolutionRemote Support Tools

Soft Skills

Clear CommunicationProblem-SolvingCollaboration

Tools & Technologies

Tikit Ticketing SystemRemote Support Tools

Industry Keywords

Healthcare SupportEpic Go-Live SupportClient Privacy ProceduresService Targets

About the role

Key responsibilities & impact

Provide first-level technical support in English and Spanish through support tickets, phone, and other approved channels
Troubleshoot common hardware, software, login, connectivity, and peripheral issues using documented procedures and approved remote support tools
Create, categorize, prioritize, and update tickets with clear issue descriptions, troubleshooting steps, and resolution details
Escalate unresolved or urgent issues to the appropriate technical team and communicate progress to users
Follow service targets, maintain accurate shift handoffs, and contribute to support documentation
Provide onsite technical assistance during Epic go-live projects in Pennsylvania, coordinating issues with designated project and application teams
Follow client privacy, security, and access procedures when supporting healthcare users and systems

Requirements

What you’ll need

Ability to speak and understand English and Spanish and explain technical steps clearly to users in both languages
Prior experience in a help desk, support desk, technician, or comparable role helping an organization with technology
Practical troubleshooting skills
Clear ticket documentation
Ability to work eight-hour shifts beginning at a fixed 4:00 a.m. PST year-round
Ability to meet required onsite and travel commitments
Extensive ticketing experience, including managing queues, tracking follow-ups, and documenting resolutions (preferred)
Experience with the Tikit ticketing system is a plus
Experience supporting healthcare organizations or participating in Epic go-live support (preferred)

Benefits

Comp & perks

Pay rate based on qualifications: $30.00 - $35.00 / hour