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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in database development, KPI monitoring, and AI-driven reporting to enhance decision-making and operational efficiency. Proficient in data analysis and visualization, with a strong focus on accuracy and actionable insights.
Highest-signal resume keywords
SQLPythonExcelAI Prompting TechniquesData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database DevelopmentKPI MonitoringData ValidationAutomation ProcessesForecastingData InsightsStatistical AnalysisLarge Data Set ManagementBusiness AnalyticsContact Centre Metrics
Soft Skills
Excellent CommunicationDetail-OrientedPresentation SkillsCollaborativeIndependent Work
Tools & Technologies
DatabricksAI-Powered ToolsDashboard DevelopmentWorkforce Planning ToolsData Visualization Software
Certifications & Qualifications
Bachelor's Degree in StatisticsBachelor's Degree in ITBachelor's Degree in Business AnalyticsMBA in Related Discipline
Industry Keywords
Contact Centre OperationsKPI OptimizationResource AllocationAutomation EnhancementsDecision-Making Insights
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Lead the development of databases and dashboards to ensure timely and accurate decision-making
- Monitor contact centre operations KPIs and provide insights for optimization opportunities
- Leverage effective AI prompting techniques to generate reports and actionable insights
- Take sole ownership of KPI accuracy and validation
- Evaluate automation processes and recommend enhancements
- Provide historical data to forecast call volumes and staffing requirements
- Assist with workforce planning and resource allocation
- Prepare clear, concise, and visually compelling presentations for management reviews
Requirements
What you’ll need- Bachelor's degree in Statistics, IT, Business Analytics or a related field
- MBA in a similar discipline would be a strong advantage
- Proven experience in SQL or Python
- Proficient in Excel
- Prior experience in Databricks would be a strong advantage
- Experience developing effective AI prompts, implementing automations, and working with AI-powered tools and technologies
- Strong numerical and analytical skills with experience handling large data sets and providing business insights
- Minimum of 4 years of relevant work experience in a similar role
- Excellent communication skills and fluency in English
- Detail-oriented with a strong commitment to data accuracy and quality
- Excellent presentation skills
- Familiarity with contact centre technologies and metrics would be an added advantage
- Ability to work independently and collaboratively in a fast-paced environment
Benefits
Comp & perks- Quarterly Superstar Awards
- Milestone Gifts & Birthday Cake
- Referral Bonus
- Fruits and Nuts Mondays and Wednesdays
- Monthly Engagement Events, including cricket matches and festive celebrations
- Quarterly Team Outings
- SuperEats affordable pre-ordered breakfast and lunch options
- Flexible Work – 3 days in the office, 2 days from home (once confirmed)
- Career Excellence Program
- Employee Assistance Program