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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing contract management frameworks, with a strong focus on customer-facing contract management and governance. Proven ability to manage complex, high-value contracts while ensuring compliance and driving continuous improvement.
Highest-signal resume keywords
Contract Management Framework DesignCustomer-Facing Contract ManagementStakeholder ManagementNegotiation SkillsRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract Lifecycle ManagementObligation ManagementChange Control ManagementGovernance ReportingData AnalysisProcess ImprovementContractual GovernanceService Performance ReviewsIssue ResolutionCross-Functional Accountability
Soft Skills
Communication SkillsAttention to DetailExecution DisciplineAnalytical CapabilityJudgement
Certifications & Qualifications
Relevant Tertiary Qualifications in BusinessCommerceLaw
Industry Keywords
TelecommunicationsTechnology SectorService-Based EnvironmentHigh-Value Customer ContractsCommercial Management
About the role
Key responsibilities & impact- Design and implement Superloop’s customer contract management framework across the contract lifecycle
- Establish a risk-based approach to contract oversight
- Develop and embed cross-functional accountabilities, decision rights and escalation pathways
- Establish standards, processes and controls for contract data, documentation, obligations, variations, renewals, governance and reporting
- Drive continuous improvement and automation within the contract management framework
- Act as the primary customer-facing contract management contact for key customers
- Maintain understanding of key customer agreements, including commercial terms, obligations, service commitments, pricing mechanisms, milestones, dependencies and renewals
- Execute day-to-day contract management activities, including maintaining systems, registers, correspondence, action logs and governance reporting
- Manage variations and change control with commercial, legal and customer stakeholders
- Coordinate contract-to-delivery handover and assign accountable owners
- Lead contractual governance discussions and commercial service performance reviews
- Assess and manage service credits, claims and other contractual remedies
- Identify and address commercial and contractual risks, including value leakage, missed price adjustments, unapproved scope changes, unmet obligations and contract performance issues
- Provide senior contract management advice on complex customer matters
Requirements
What you’ll need- 8+ years’ experience in commercial management or contract management, including direct responsibility for complex, high-value customer contracts
- Demonstrated sell-side contract management experience within a complex service-based environment; telecommunications or technology sector highly regarded
- Proven experience designing, implementing and embedding contract management frameworks and operating models
- Experience translating transformation objectives into practical processes, governance, systems requirements and measurable business improvements
- Strong experience in customer-facing contract management, including contractual governance, obligation management, variations, renewals and issue resolution
- Demonstrated experience coordinating contract-to-delivery handover
- Experience establishing cross-functional ownership and accountability and influencing senior stakeholders without direct reporting authority
- Strong negotiation, communication and stakeholder management skills
- Strong analytical capability, attention to detail and execution discipline
- Ability to operate with a high degree of independence, judgement and accountability
- Relevant tertiary qualifications in business, commerce, law or a related discipline, or equivalent relevant experience
- Experience within the telecommunications or technology sector is highly regarded
Benefits
Comp & perks- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
- Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond
- Supportive and inclusive workplace
- Accessible and inclusive hiring processes