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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing contract management frameworks, with a strong focus on customer-facing contract management, governance, and risk assessment. Proven ability to drive continuous improvement and establish cross-functional accountability in complex service environments.
Highest-signal resume keywords
Contract Management Framework DesignCustomer-Facing Contract ManagementStakeholder ManagementNegotiation SkillsRisk Assessment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Contract OversightObligation ManagementChange Control ManagementGovernance ReportingData ManagementProcess ImprovementSystems RequirementsAnalytical CapabilityExecution DisciplineContractual Remedies
Soft Skills
Communication SkillsAttention to DetailIndependenceJudgementInfluencing Skills
Certifications & Qualifications
Relevant Tertiary Qualifications in BusinessCommerceLaw
Industry Keywords
TelecommunicationsTechnology SectorService-Based EnvironmentHigh-Value Customer ContractsComplex Customer Matters
About the role
Key responsibilities & impact- Design and implement Superloop’s customer contract management framework
- Establish a risk-based approach to contract oversight
- Develop and embed cross-functional accountabilities, decision rights and escalation pathways
- Establish contract management standards, processes and controls for data, documentation, obligations, variations, renewals, governance and reporting
- Drive continuous improvement and automation within the contract management framework
- Act as the primary customer-facing contract management contact for key customers
- Maintain comprehensive knowledge of key customer agreements and contractual terms
- Execute day-to-day contract management activities, including systems, registers, correspondence, action logs and governance reporting
- Manage variations and change control
- Coordinate contract-to-delivery handover
- Lead contractual governance discussions and commercial aspects of service performance reviews
- Assess and manage service credits, claims and other contractual remedies
- Identify and address commercial and contractual risks, including value leakage and unmet obligations
- Provide senior contract management advice on complex customer matters
Requirements
What you’ll need- 8+ years’ experience in commercial management or contract management, including direct responsibility for complex, high-value customer contracts
- Demonstrated sell-side contract management experience within a complex service-based environment; telecommunications or technology sector highly regarded
- Proven experience designing, implementing and embedding contract management frameworks and operating models
- Experience translating transformation objectives into practical processes, governance, systems requirements and measurable business improvements
- Strong experience in customer-facing contract management, including contractual governance, obligation management, variations, renewals and issue resolution
- Demonstrated experience coordinating contract-to-delivery handover
- Experience establishing cross-functional ownership and accountability and influencing senior stakeholders without direct reporting authority
- Strong negotiation, communication and stakeholder management skills
- Strong analytical capability, attention to detail and execution discipline
- Ability to operate with a high degree of independence, judgement and accountability
- Relevant tertiary qualifications in business, commerce, law or a related discipline, or equivalent relevant experience
- Experience within the telecommunications or technology sector is highly regarded
Benefits
Comp & perks- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
- Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond
- Supportive and inclusive workplace
- Accessible and inclusive hiring processes