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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong stakeholder management and communication skills while effectively coordinating resources and activities to ensure timely service delivery. Proven ability to manage customer orders and maintain accurate records, with a focus on customer satisfaction and issue resolution.
Highest-signal resume keywords
Customer Service ExperienceStakeholder ManagementCommunication SkillsAttention To DetailSalesforce Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Fulfilment ManagementProcurement ManagementProject ManagementReporting Systems MaintenanceNetwork Management Systems (NMS)
Soft Skills
Highly OrganisedCustomer-FocusedAutonomous WorkProactive Communication
Tools & Technologies
Salesforce
Industry Keywords
TelecommunicationsTechnology Industry
About the role
Key responsibilities & impact- Coordinate resources, activities, and communications to ensure timely delivery of services in line with agreed service levels and customer commitments
- Liaise with suppliers, customers, and internal stakeholders to ensure order accuracy, progression, and successful completion
- Manage procurement and availability of equipment required to support service delivery
- Oversee the end-to-end lifecycle of customer orders, including accurate tracking, completion, and handover to Billing
- Manage company assets and resources to support delivery of customer services
- Act as the central point of contact for service delivery activities
- Provide clear, timely, and proactive communication to internal and external stakeholders
- Maintain accurate records through regular updates to reporting systems and Network Management Systems (NMS)
- Identify, investigate, and resolve issues impacting order fulfilment, escalating risks when necessary
- Promote a customer-centric approach throughout the delivery lifecycle
Requirements
What you’ll need- 3+ years' experience in a customer service or customer-facing role
- Strong and confident communication skills
- Demonstrated ability to take ownership and work autonomously
- Highly organised, with strong stakeholder management skills
- Customer-focused, with a commitment to delivering exceptional service
- Project management experience is desirable
- Experience within the telecommunications and/or technology industry is desirable
- Experience using Salesforce
- Strong attention to detail
Benefits
Comp & perks- Free Home Broadband
- Free Mobile SIM plan
- Flexibility – 3 days/week in the office
- Lunch on Wednesdays, snacks, donuts and more!
- Diverse and inclusive culture
- Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond
- Supportive and inclusive workplace
- Accessible and inclusive hiring processes