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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in networking switch products and PC/server hardware, coupled with excellent communication and organizational skills to effectively support enterprise customers and resolve technical issues.
Highest-signal resume keywords
Technical SupportNetworking Switch ProductsPC/Server HardwareCustomer Relationship ManagementEngineering Degree
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportNetworking SolutionsServer SystemsPC SystemsComputer PeripheralsIssue ResolutionProblem IdentificationProduct Knowledge DevelopmentFAQ MaintenanceProject Accountability
Soft Skills
Organizational SkillsCommunication SkillsIntegrityAccountabilityResponsiveness
Tools & Technologies
CRM
Industry Keywords
Enterprise CustomersTechnical ServicesCustomer Concerns24-Hour SupportProfessional Relationships
About the role
Key responsibilities & impact- Provide technical support to enterprise customers
- Promote internal switch products and optimize customers’ networking solutions
- Provide technical services and work directly with customers to resolve issues involving server systems, PC systems, and computer peripherals
- Identify and resolve computer hardware and software problems
- Replicate reported issues
- Establish and maintain communication with the sales team regarding services and technical issues
- Develop knowledge of current and new products
- Create and maintain professional customer relationships
- Resolve customer concerns and issues
- Help provide 24-hour technical support by phone, email, and CRM
- Maintain weekly FAQs
Requirements
What you’ll need- Engineering or computer science degree
- 4+ years related work experience
- Strong technical background in networking switch products
- Strong affinity with PC/server hardware
- Strong organizational skills
- Good communication skills
- Ability to take full responsibility and accountability for assigned projects and tasks
- Integrity and accountability
- Ability to respond quickly to emails and phone calls
Benefits
Comp & perks- Equal Opportunity Employer policy and commitment to diversity