Supermicro

Buyer

• Manage inventory and monitor product life cycles according to the roadmap
• Promote mainstream and new products
• Arrange component test validation and follow up on completion times
• Work with Sales and FAE teams to grow complete system business
• Negotiate pricing and secure vendor allocation
• Manage purchase orders and control delivery lead times
• Maintain and improve vendor relationships
• Participate in partner events and QBRs

Buyer/Planner – Key Components

Field Engineer

• Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
• Drive customer satisfaction through service excellence
• Lead preventive maintenance actions and manage repair/parts cycle times
• Manage and quickly correct escalation situations
• Provide second-line support to resellers and distributors
• Maintain a high level of enterprise solution product knowledge
• Work with Technical Account, Service, and Product Managers to define service programs
• Provide fault-triage information and contribute training materials
• Run tests and simulations at the facility to assist problem-solving
• Travel to the field to train and resolve customer issues
• Train new service engineers
• Work under the Technical Account Manager’s direction and take ownership of the customer base
• Demonstrate self-sufficiency in the field and defuse challenging situations
• Manage time, prioritize work, and make effective business decisions while meeting daily service expectations
• Determine requirements and root causes of technical issues with customers
• Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
• Produce meaningful reports and metrics
• Provide technical support for the Memphis, Tennessee geographic location
• Attend customer sites regularly as needed

Service Engineer

Human Resources

• Serve as the primary liaison between temporary staffing agencies and department managers regarding day-to-day operational needs
• Manage temporary workers’ timecards and ensure timely manager approval
• Maintain the timekeeping data system
• Reconcile vendor invoices
• Perform data analytics, reporting and metrics tracking
• Resolve logistical issues and streamline internal processes
• Complete HR projects assigned by HR management

HR Operations Specialist

Solutions Engineer

• Assist development of mechanical products by studying customer requirements and applying engineering principles to design bezels, brackets, chassis, and related products
• Evaluate mechanical design of chassis and servers using principles of mechanics, thermodynamics, heat transfer, and materials
• Design testing methods and test sample and finished products to assure product quality
• Confirm manufacturing, assembly, and installation processes
• Assist the product manager with product planning, product design, development support, regulatory compliance, and product lifecycle management
• Solicit and collect new requirements for Supermicro chassis and server products
• Work with other departments to ensure chassis/server platforms are effectively leveraged throughout the product portfolio
• Assist the product manager in coordinating cross-functional sustaining support, including RMA, failure analysis, and ECO implementations
• Provide documentation and technical know-how for chassis/server product lines

Solution Engineer

Engineer

• Debug and support customer and internal departments in resolving computer system issues
• Work with other departments to provide solutions and improve product quality
• Review and analyze GPU server test logs to identify potential failure points and support evaluation of suspected components
• Assemble and disassemble GPU servers when operationally required
• Maintain and update failure logs, serial number records, and related documentation
• Monitor GPU vendor guidelines, technical documentation, and recommended hardware or software tools
• Collaborate with production, RMA, Warehouse, PM, Engineering, and other stakeholders to resolve issues timely
• Support system-level debugging and failure analysis to identify root causes and recommend corrective actions
• Identify recurring issues and support continuous improvement and process optimization
• Document debugging procedures, technical findings, and troubleshooting guidelines
• Support evaluation and verification of hardware components, firmware, or software updates

System Debug Engineer

Technical Account Manager

• Manage post-sales service activities for assigned global service customer accounts
• Serve as the main escalation point of contact for service customers
• Collaborate with engineering, sales, RMA, production, and internal/external stakeholders across APAC
• Introduce and promote appropriate service programs and conduct operational reviews
• Resolve technical issues escalated by help desk and field engineers with specialized engineering teams
• Monitor customer accounts, service requests, follow-up actions, and customer expectations
• Prepare and maintain technical support documentation and training resources
• Coordinate customer escalations with cross-functional teams to ensure communication and resolution
• Visit customer sites to understand requirements, provide technical consultation, and present service solutions
• Support onsite integration, implementation, and deployment activities
• Handle equipment during installation or support activities
• Travel within the APAC region, with approximately 25% travel expected depending on engagements and projects

QA Engineer

• Assist product development and validation of server power supplies and related products.
• Work cross-departmentally and assist product managers as needed in product development.
• Plan and coordinate TQM projects.
• Analyze production failure data and coordinate with relevant departments to track issues.
• Generate improvement reports and assess feasibility of corrective actions.
• Conduct root cause analysis for defects and quality issues.
• Implement corrective actions to prevent recurrence.
• Support quality audits and follow-up actions.
• Establish and improve SOPs and Work Instructions.
• Perform process analysis, optimization, quality inspections, defect analysis, and test equipment operation and maintenance.

Senior Power Supply Quality Engineer

Operations

• Oversee FA, GA and EHS teams at Supermicro Malaysia sites
• Oversee facility administration, general affairs, and EHS operations
• Supervise, mentor, train, and coach staff; delegate assignments
• Develop and implement facility management programs, including preventative maintenance, inspections, and life-cycle requirements
• Coordinate office moves and manage facility space
• Supervise facility and equipment maintenance and repairs
• Direct construction projects, including scheduling deliverables and estimating costs
• Monitor construction compliance with building and safety regulations
• Oversee general affairs including canteen, cleaning, dormitory, and related services
• Coordinate domestic and international travel arrangements
• Purchase office supplies and equipment and maintain stock levels
• Manage occupational and environmental safety matters
• Prepare and track budgets and monitor expenses and payments
• Perform other duties assigned by the supervisor

Senior Director, Operations

Product Manager

• Support the Director of Solution Engineering by being responsible for winning data center projects and increasing data center revenue
• Carry out marketing and technological research to help decision making on solution development directions
• Lead data center solutions development and work with design and testing engineers to enable new data center solutions
• Support pre-sales engagements by working closely with customers and providing creative solutions that meet the requirements of demanding customers
• Manage data center projects from design to delivery and achieve a high level of customer satisfaction
• Improve revenue by collaborating with channel partners and technology partners to expand the ecosystem
• Improve revenue by working closely with sales and marketing and promoting new solutions effectively
• Provide solution trainings to internal organizations, partners, resellers, and end customers

Application Engineer

• Work closely with Production, Service, Purchaser, and Product Manager teams to validate and debug CPU server systems.
• Identify technical issues and collaborate with internal teams and external partners to resolve issues.
• Proactively follow up on current validation backlogs and escalate roadblocks as needed.
• Continuously improve processes and documentation for efficiency and accuracy.
• Learn continuously and create technical documents for validating and troubleshooting newer GPU systems.
• Provide technical support to enterprise customers.
• Promote internal switch products to optimize customers’ networking solutions.

Account Manager

• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Strategically position Supermicro’s products and services in the market
• Develop customer relationships and manage accounts, expanding existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate various types of contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Maintain sales accounts
• Provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations and processing documents
• Monitor inventory and follow up ETA with purchasers
• Provide timely feedback to internal departments regarding discrepancies
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate with clients regarding order status
• Facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects
• Compose reports and send them to clients daily
• Provide backup support for the manager and team members
• Perform other assigned duties

Sales Account Representative

• Develop strategies to activate, engage and retain channel and data center customers
• Develop trigger campaigns to improve engagement and purchase frequency
• Analyze channel partner behavioral patterns and develop relevant promotion programs
• Create strategies to increase revenue and repeat-purchase frequency
• Support and enhance market, customer, and vertical segmentation
• Establish a consistent process for engagement, communication, and rewards down the supply chain
• Support sales team development of new market segments and verticals
• Engage server system products and services packages for strategic market segments
• Align regional focus with global strategy and direction

Senior Product Manager

Hardware Engineer

• Port and bring up Intel, AMD, and ARM server platforms on the OpenBMC codebase
• Support OpenBMC platform enablement, including device tree/HW configuration, driver integration, and boot-up validation
• Perform BMC firmware development, debugging, testing, and maintenance
• Develop and maintain IPMI and Redfish APIs for Root of Trust-related features
• Collaborate with EE/hardware engineers on new platform bring-up, hardware validation, and issue resolution
• Support build system, CI, and release activities related to OpenBMC/Yocto-based BMC firmware

Buyer/Planner – Key Components

Service Engineer

HR Operations Specialist

Solution Engineer

System Debug Engineer

Technical Account Manager

Senior Power Supply Quality Engineer

Senior Director, Operations

Product Manager

Product Manager

Application Engineer

Account Manager

Sales Account Representative

Senior Product Manager

Senior Firmware Engineer