Application Engineer

Supermicro

. Support the Command Center as a Configurator LiveChat Agent .

Posted 10/13/2026full-timeSan Jose • California • United StatesJunior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical assistance, with a strong focus on problem-solving, data analysis, and effective communication. Proficient in gathering requirements and providing training and documentation to enhance user experience and satisfaction.

Highest-signal resume keywords

Customer SupportData AnalysisTechnical DocumentationProblem-SolvingInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness Requirements GatheringTechnical DocumentationOrder Quotation AssistanceBasic Troubleshooting

Soft Skills

Analytical SkillsProblem-Solving SkillsOrganizational SkillsInterpersonal SkillsCommunication Skills

Tools & Technologies

Microsoft OfficeReporting ToolsProject Management Tools

Industry Keywords

Customer SatisfactionPre-Sales LiaisonProduct ConfigurationService ExcellenceData Integrity

About the role

Key responsibilities & impact

Support the Command Center as a Configurator LiveChat Agent
Assist customers, sales, product managers, and engineers with order quotations
Serve as the first point of contact for customer inquiries about Supermicro products, solutions, and services
Assist internal users and customers in configuring products and making recommendations
Act as a pre-sales liaison between field teams and cross-functional product management
Identify, document, and resolve customer issues; escalate critical questions and issues to the appropriate team and management
Assist clients with basic troubleshooting via phone, email, or web portal
Provide customer feedback to the design team for new product improvements
Drive customer satisfaction through service excellence
Collect, validate, and analyze data from multiple sources to support system enhancements and business decisions
Create and maintain functional specifications, technical documentation, workflows, and process documentation
Maintain data accuracy, integrity, security, and compliance with company standards
Provide end-user training, documentation, and ongoing technical support for business systems

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field
1+ years of experience as Application Engineer, Computer Science, Computer Engineer or equivalent
Strong analytical, problem-solving, and critical-thinking skills
Experience in gathering and documenting business and system requirements
Exceptional interpersonal, written, and verbal communication capabilities to translate complex technical jargon into actionable business language
Ability to collaborate across cross-functional teams
Strong organizational skills with the ability to manage multiple projects and priorities
Proficiency with Microsoft Office applications, reporting tools, or project management tools is a plus
Ability to work flexible hours with bi-weekly shift rotations: 6:00 AM–3:00 PM and 9:00 AM–6:00 PM

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs
Equal employment opportunity and diversity commitment