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Supermicro

Customer Service Coordinator

Supermicro

. Work closely with all related departments to expedite customer requests daily .

Posted 10/27/2026full-time's-Hertogenbosch • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage high-priority escalations and drive timely resolutions. Proficient in MS Office applications, particularly Excel and Outlook, while effectively collaborating in a fast-paced environment.

Highest-signal resume keywords
Customer ServiceRMA ProcessingCommunication SkillsMS Office ProficiencyMandarin Fluency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
RMA ProcessingParts FulfillmentOrder ConfirmationCustomer Complaint InvestigationRepair Charge Processing
Soft Skills
EmpathyOwnershipCollaborationMulti-taskingIndependence
Tools & Technologies
MS OfficeExcelOutlook
Industry Keywords
Customer RequestsCross-shipment ServiceReturn-for-credit ServiceWarranty VerificationCustomer Escalations

About the role

Key responsibilities & impact
  • Work closely with all related departments to expedite customer requests daily
  • Follow work instructions to carry out assignments correctly and meet tight schedules
  • Issue RMA numbers and handle missing-goods spare-parts ordering
  • Coordinate cross-shipment service and return-for-credit service
  • Answer telephone calls and respond to customer requests, inquiries, and complaints
  • Verify customer warranties to meet RMA service requirements
  • Handle parts fulfillment and support, repair charge processing, and order confirmation
  • Investigate customer complaints and drive timely resolution
  • Manage high-priority customer escalations with internal teams
  • Set realistic customer expectations and meet or exceed them
  • Follow up on RMA backlogs and outstanding items to meet customer schedule commitments
  • Work closely with internal departments as required

Requirements

What you’ll need
  • Bachelor’s degree required
  • Minimum of 1 year of experience in Customer Service or related fields preferred
  • Strong customer service, ethics and ability to be empathetic and accept ownership
  • Excellent oral and written communication skills
  • Fluent in Mandarin a plus
  • Proficient with MS Office applications, with a strong emphasis on Excel and Outlook
  • Ability to work collaboratively in a fast-paced environment
  • Ability to multi-task with minimum supervision and meet established deadlines
  • Independent person who is also a strong team player