GM, Global Service – EMEA

Supermicro

. Lead the EMEA Global Services organization and align regional priorities with global service strategy .

Posted 10/30/2026full-time's-Hertogenbosch • NetherlandsSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading large-scale service organizations, focusing on enterprise server infrastructure, service delivery, and operational excellence. Proficient in managing strategic customer relationships and driving digital service transformation through AI-enabled support and automation.

Highest-signal resume keywords

Enterprise Server InfrastructureService DeliveryOperational ExcellenceDigital Service TransformationCross-Functional Influencing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Center InfrastructureTechnical ServicesField OperationsCustomer SupportService LogisticsDepot OperationsPredictive DiagnosticsAI-Enabled SupportAutomationRack-Scale Solutions

Soft Skills

Executive CommunicationOrganizational LeadershipCross-Functional CollaborationCustomer Relationship ManagementLeadership Development

Certifications & Qualifications

ITILLean Six Sigma

Industry Keywords

EMEAGPU/AI InfrastructureService SLAsKPI ManagementOperational StandardsContinuous ImprovementHyperscaleCloudMission-Critical Data CenterSpare-Parts Readiness

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the EMEA Global Services organization and align regional priorities with global service strategy
Drive field and technical support for enterprise servers, GPU/AI infrastructure, and rack-scale deployments
Establish and manage service SLAs, KPIs, operational standards, and continuous improvement initiatives across EMEA
Serve as senior escalation leader for strategic customers and complex technical or operational issues
Partner with Engineering and Quality on root-cause analysis, corrective actions, product reliability, and serviceability improvements
Oversee regional service logistics, spare-parts readiness, depot operations, and service partner performance
Lead service transformation through AI-enabled support, remote diagnostics, automation, predictive services, and digital tools
Build, develop, and retain a high-performing regional service organization, including leadership development and succession planning
Partner with Sales, Engineering, Quality, Supply Chain, Operations, and other functions to support major customers, new product introductions, and business growth
Represent EMEA within Global Services and influence global service strategy, processes, tools, and best practices

Requirements

What you’ll need

Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related field
15+ years of experience in data center infrastructure, technical services, field operations, or customer support, including significant senior leadership experience
Proven experience leading large, multi-country technical/service organizations
Strong knowledge of enterprise server infrastructure, including x86 systems, GPU/AI servers, and rack-scale solutions
Strong track record in service delivery, customer experience, operational excellence, and organizational transformation
Experience with service logistics, depot/spare-parts operations, and EMEA cross-border service requirements
Demonstrated ability to manage strategic customer relationships and critical escalations
Strong executive communication, organizational leadership, and cross-functional influencing skills
Fluent English required
Master's degree preferred
Additional EMEA languages are an advantage
Experience supporting hyperscale, cloud, AI, or mission-critical data center customers preferred
ITIL, Lean Six Sigma, or relevant data center/technical certification preferred
Experience with digital service transformation, AI-enabled support, automation, and predictive diagnostics

Benefits

Comp & perks

Equal opportunity employment policy
Leadership development and succession planning opportunities
Opportunity to drive service transformation through AI-enabled support, remote diagnostics, automation, predictive services, and digital tools
Opportunity to influence global service strategy, processes, tools, and best practices