Sales Operations Specialist

Supermicro

. Support the Sales Department with troubleshooting, problem-solving, and training on Sales processes and tools .

Posted 11/3/2026full-timeSan Jose • California • United StatesJuniorMid-Level💰 $72,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales operations, including troubleshooting, training, and documentation management to ensure compliance with ISO standards. Proficient in communication and problem-solving, with a strong ability to support sales personnel and manage inquiries effectively.

Highest-signal resume keywords

Sales Operations ExperienceStrong Professional Communication SkillsProblem-Solving SkillsSAP/CRM ExperienceBilingual in Mandarin

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Process TroubleshootingDocumentation ControlTraining Material CreationLead DistributionAccount Application Screening

Soft Skills

Attention to DetailMulti-TaskingCustomer Service Skills

Tools & Technologies

Sales Operations HandbookWIPsAccount Application Website

Certifications & Qualifications

Associates DegreeBA/BS Degree Preferred

Industry Keywords

ISO StandardsSales MeetingsNew Sales TrainingsInternal Procedures

About the role

Key responsibilities & impact

Support the Sales Department with troubleshooting, problem-solving, and training on Sales processes and tools
Resolve Sales Department operational issues
Control and maintain Sales Department documentation, including Sales Operations Handbook, WIPs, and other forms, to comply with ISO Standards
Work with various departments and PMs to plan and organize quarterly New Sales Trainings
Set up and run weekly Sales Meetings and Lunch Trainings
Create training materials and provide training to sales on internal procedures
Answer and respond to Sales inquiries through email, phone, and the reseller website, forwarding relevant information to sales based on territories
Distribute incoming leads to salespeople based on territories
Screen and review documentation related to New Account Applications and Lead Registrations
Maintain and update the Account Application Website
Support Global Sales personnel while onsite at headquarters

Requirements

What you’ll need

Associates degree required
BA/BS degree preferred
2 years of sales operation experience preferred
Strong professional communication skills, including phone, written/email, verbal, and presentation skills
Experience in customer service and dealing with internal customers
Problem-solving skills and attention to detail
Ability to multi-task
Consistent track record of meeting or exceeding assigned jobs
Previous SAP/CRM experience preferred
Bilingual in Mandarin is a plus

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs