Sales Support Manager

Supermicro

. Supervise the sales support team, including directing work and providing necessary training .

Posted 9/15/2026full-timeSan Jose • California • United StatesJunior💰 $149,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong supervisory skills with a focus on team management, customer service excellence, and effective communication across diverse teams. Proficient in data entry, production scheduling, and order tracking within the technology industry.

Highest-signal resume keywords

Supervisory ExperienceCustomer Service ExperienceData Entry ProficiencyMicrosoft Excel ProficiencyOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryProduction SchedulingOrder TrackingClerical TasksDocument Processing

Soft Skills

Professional Communication SkillsTime-Management SkillsInterpersonal Skills

Certifications & Qualifications

High School DiplomaAssociate Degree (AA)

Industry Keywords

Technology IndustrySales SupportCustomer InquiriesInventory MonitoringProject Coordination

About the role

Key responsibilities & impact

Supervise the sales support team, including directing work and providing necessary training
Resolve escalated customer inquiries that staff members cannot answer
Maintain sales accounts and provide technical and administrative product information
Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and document processing
Monitor inventory and follow up on estimated arrival times with purchasers
Liaise between sales, purchasing, production, procurement, and logistics departments
Assist with intra-company project coordination between sales and non-sales departments
Enter, monitor, and communicate directly with clients regarding order status
Facilitate credit issues and negotiate returns
Develop superior customer service relationships with prospects
Produce daily reports for clients
Provide backup coverage for the manager and team members
Perform additional duties at supervisors' request

Requirements

What you’ll need

High school diploma required
Associate degree (AA) preferred
8+ years of experience in the technology industry preferred
1–2 years of experience in a supervisory or management role
Proven experience with data entry, production scheduling, and order tracking
Strong professional communication skills, including phone, email, written, verbal, and presentation abilities
Ability to work effectively across diverse teams, cultures, and geographies
Demonstrated customer service experience with the ability to interact directly with clients and resolve issues efficiently
Consistent track record of meeting or exceeding performance goals
Proficient in Microsoft Excel
Excellent organizational and time-management skills

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs