Senior Customer Service Coordinator

Supermicro

. Process product returns and conduct product failure analysis .

Posted 9/22/2026full-timeSan Jose • California • United StatesSenior💰 $28 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving complaints and managing escalations effectively. Proficient in handling product returns and conducting failure analysis while maintaining high organizational standards.

Highest-signal resume keywords

Customer Service ExperienceProduct Failure AnalysisRMA ProcessingMS Office ProficiencyDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Returns ProcessingFailure AnalysisRMA Receiving ActivitiesParts Request FulfillmentOrder Confirmation

Soft Skills

Interpersonal CommunicationOrganizational SkillsEmpathyTime ManagementTeam Player

Tools & Technologies

MS OfficeExcelOutlook

Certifications & Qualifications

Associate Degree

Industry Keywords

Customer Service EthicsFast-Paced EnvironmentCustomer EscalationsWarranty VerificationComplaint Investigation

About the role

Key responsibilities & impact

Process product returns and conduct product failure analysis
Ensure a high level of customer service for all customers
Handle day-to-day RMA receiving activities
Answer telephone calls promptly and respond to customer requests, inquiries, and complaints
Verify customer warranties to meet RMA service requirements
Investigate customer complaints and drive timely resolution and improvement
Manage high-priority customer escalations and collaborate with internal teams on solutions
Set realistic customer expectations and meet or exceed them
Follow up on RMA backlogs and outstanding items to meet customer schedule commitments
Fulfill parts requests and support repair-charge processing and order confirmation
Work closely with internal departments as required

Requirements

What you’ll need

Minimum of 5 years of experience in Customer Service or related fields preferred
Excellent written, interpersonal communication, and organizational skills
Strong customer service ethics and ability to be empathetic and accept ownership
Detail-oriented with excellent time management
Ability to multitask with minimum supervision and meet established deadlines
Independent person who is also a strong team player
Experience in a fast-paced environment
Proficient with MS Office applications, especially Excel and Outlook
Prior experience handling small parts components is a plus
Associate degree is preferred
Regular in-office attendance during standard working hours is required
Ability to commute to and work at the designated office location

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs