Senior Manager, System Repair Operations

Supermicro

. Lead and scale system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition .

Posted 10/12/2026full-timeSan Jose • California • United StatesSenior💰 $150,000 - $190,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading and scaling repair operations, focusing on capacity planning, operational metrics, and continuous improvement. Proficient in managing technical teams and ensuring compliance with quality and safety standards in electronics repair and manufacturing environments.

Highest-signal resume keywords

Electronics Repair ManagementOperational Metrics ManagementRoot-Cause AnalysisCapacity PlanningLean Manufacturing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System RepairRMA ProcessesFailure AnalysisDiagnosticsReworkValidation ProcessesKPI ManagementProduction SchedulingContinuous ImprovementTechnical Documentation

Soft Skills

LeadershipOrganizational SkillsAnalytical SkillsProblem-SolvingCross-Functional Communication

Tools & Technologies

ERP SystemsMES SystemsRepair-Tracking Systems

Industry Keywords

High-Performance ComputingData-Center HardwareManufacturing ComplianceQuality ControlFast-Paced Manufacturing Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead and scale system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition
Lead and develop repair managers, supervisors, leads, technicians, and support personnel
Establish repair capacity, throughput, backlog, and turnaround-time targets
Own operational metrics including TAT, throughput, yields, scrap, repeat failures, productivity, backlog, and cost per unit
Develop staffing, shift, equipment, floor-space, and test-capacity plans
Drive strategies to increase capacity, improve productivity, reduce backlog, and support changing demand
Lead root-cause analysis and corrective actions for recurring failures
Establish escalation processes for complex, high-priority, aging, and customer-critical RMA units
Partner with Supply Chain and Materials teams to ensure spare-part and repair-material availability
Drive continuous improvement in efficiency, workflow, automation, testing, quality, and cost
Maintain repair procedures, work instructions, troubleshooting guides, technical documentation, and training programs
Ensure compliance with ESD, workplace safety, quality, manufacturing, and repair controls
Review repair failure data and communicate systemic issues to Engineering, Quality, and business leadership
Develop technician capability through training, skills assessment, certification, cross-training, and succession planning
Manage headcount, overtime, equipment, tooling, and operating expenses within approved budgets
Support ERP, MES, RMA, and repair-tracking system implementation and optimization
Establish dashboards and management reporting for output, backlog, aging, TAT, yield, quality, staffing, capacity, and constraints
Provide operational updates, risk assessments, recovery plans, and capacity recommendations to senior leadership
Partner with Customer Support, Account Management, and business teams to meet customer commitments
Support new product introductions through repair readiness, diagnostics, testing, spare-parts strategy, documentation, and technician training
Identify operational risks and develop contingency and recovery plans

Requirements

What you’ll need

12+ years of experience in electronics repair, system repair, RMA, manufacturing, test, or hardware operations
4+ years in people-management or operations-leadership roles
Experience leading medium-to-large repair, manufacturing, or technical operations teams
Strong knowledge of server, storage, computing, or related electronic hardware repair and test processes
Strong understanding of system-level and board-level troubleshooting, failure analysis, diagnostics, rework, and validation processes
Experience managing operational KPIs including throughput, turnaround time, backlog, yield, quality, productivity, scrap, and cost
Experience with capacity planning, workforce planning, production scheduling, and resource allocation
Experience using ERP, MES, RMA, or manufacturing systems
Ability to lead root-cause analysis, corrective actions, and continuous-improvement initiatives
Strong leadership, organizational, analytical, problem-solving, and cross-functional communication skills
Bachelor's degree in Electrical Engineering, Electronics Engineering, Manufacturing, Operations Management, or a related field, or equivalent combination of education and relevant experience
Preferred: experience with high-performance computing, GPU servers, AI infrastructure, data-center hardware, or high-density server platforms
Preferred: experience managing high-volume RMA or repair operations
Preferred: Lean Manufacturing, Six Sigma, Kaizen, or other continuous-improvement methodologies
Preferred: repair capacity models, headcount plans, productivity standards, and operational forecasts
Preferred: new product introduction, engineering change implementation, and repair-readiness programs
Preferred: fast-paced manufacturing environment experience

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus participation
Potential equity award program