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Senior Project Manager
Supermicro. Lead multiple complex Service Operations projects from initiation through implementation and operational handoff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex Service Operations projects, with a strong focus on project governance, requirements management, and operational readiness. Proficient in utilizing Salesforce and related service technologies to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Project ManagementSalesforce Service CloudCross-Functional CollaborationRisk ManagementStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project GovernanceRequirements ManagementChange ManagementUATOperational ReadinessAnalytical SkillsProblem-SolvingDecision-MakingWorkflow AutomationOperational Efficiency
Soft Skills
Organizational SkillsExecutive CommunicationStakeholder ManagementAdaptabilityTeam Collaboration
Tools & Technologies
SalesforceService CloudField ServiceExperience CloudSmartsheetJIRAMicrosoft ProjectMicrosoft Teams
Industry Keywords
Service OperationsCustomer ExperienceContact CenterField ServiceEnterprise Transformation
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead multiple complex Service Operations projects from initiation through implementation and operational handoff
- Develop project charters, implementation plans, schedules, milestones, dependencies, and success criteria
- Establish project governance, status reporting, risk/issue management, decision tracking, and escalation processes
- Coordinate requirements and execution across Service Operations, IT, Engineering, Sales, Finance, Legal, vendors, partners, and other global stakeholders
- Lead initiatives involving Salesforce Service Cloud, Field Service, Experience Cloud, CRM, and related service technologies
- Support contact center, telephony, IVR, workforce management, quality management, and customer communication initiatives
- Translate operational requirements into clear business and technical requirements for development and implementation teams
- Facilitate requirements workshops, project reviews, stakeholder meetings, and executive updates
- Manage project scope, priorities, timelines, resources, dependencies, and change requests
- Identify project risks and execution barriers and drive timely resolution and escalation
- Coordinate UAT, implementation readiness, launch activities, communications, training dependencies, and post-launch stabilization
- Drive standardization and continuous improvement of Service Operations processes
- Support customer onboarding, partner enablement, and mission-critical service initiatives
- Develop dashboards and reporting that provide leadership visibility into project status, milestones, risks, and outcomes
- Maintain accurate project documentation and decision history using Smartsheet, JIRA, Salesforce, and Microsoft collaboration tools
- Identify opportunities for workflow automation, AI-enabled processes, and operational efficiency
- Manage third-party vendors and implementation partners when required
- Operate effectively in a fast-paced global environment with multiple simultaneous priorities
Requirements
What you’ll need- 5+ years of progressive project/program management experience, preferably supporting technology, service operations, customer experience, or enterprise transformation
- Demonstrated experience managing complex, cross-functional technology and operational projects
- Experience with Salesforce, Service Cloud, Field Service, Experience Cloud, or comparable CRM/service platforms strongly preferred
- Experience with contact center, customer service, field service, or service operations environments preferred
- Strong understanding of project governance, requirements management, change management, risk management, UAT, implementation, and operational readiness
- Demonstrated ability to translate business requirements into executable project plans
- Strong analytical, problem-solving, organizational, and decision-making skills
- Ability to manage multiple concurrent initiatives with limited supervision
- Strong executive communication and stakeholder-management skills
- Experience working with geographically distributed and global teams
- Strong written and verbal English communication skills
- Proficiency with project management and collaboration platforms such as Smartsheet, JIRA, Microsoft Project, Teams, and/or similar tools
- Bachelor’s degree in Business, Technology, Engineering, Operations, Project Management, or related discipline, or equivalent professional experience
- Ability to maintain regular working-hour overlap with U.S. Pacific Time business hours and adjust working hours when required for major project milestones, implementations, or critical business activities