Senior Service Engineer, Site Lead

Supermicro

. Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments .

Posted 9/15/2026full-timeOdessa • Texas • United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in troubleshooting and resolving complex technical issues with Supermicro and other enterprise systems, alongside strong project management and technical communication skills. Capable of training personnel and managing customer relationships effectively in dynamic environments.

Highest-signal resume keywords

Complex X86 Systems ServicingSupermicro Equipment TroubleshootingTechnical Communication SkillsProject Management SkillsWindows and Linux Environments Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware System DiagnosticsBreak/Fix ExperienceOn-Site Customer ServiceBIOS UnderstandingApplication Load TroubleshootingTechnical Problem ResolutionFault-Triage InformationReport and Metrics ProductionTime ManagementData Center Environment Experience

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationDetail-OrientedPunctualAbility to Work Independently

Tools & Technologies

SupermicroEMCDELLHPPallet JackForklift

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Enterprise EnvironmentsPreventive MaintenanceCustomer SatisfactionEscalation ManagementCross-Functional Projects

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide and contribute fault-triage information and training materials
Run tests and simulations at the facility to assist with problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under Technical Account Manager direction and take ownership of the customer base
Work independently in the field and defuse challenging situations
Manage time, prioritize work, and make business judgments while meeting daily service expectations
Determine requirements and root causes of technical issues with customers
Resolve problems by clarifying issues, researching solutions, implementing fixes, and escalating unresolved problems
Produce meaningful reports and metrics
Work flexible hours or shifts, including weekends and holidays when needed
Travel up to 25%

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering preferred
8+ years of experience servicing complex X86 systems and parts preferred
Associates Degree in electrical technology, electronics, or equivalent military experience considered
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication skills
Project management and time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Ability to learn and embrace new and changing technologies
Ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment
Full professional proficiency in English (read/write/speak)
Punctual and detail-oriented
Familiarity with Linux is a plus
Ability to work in a data center environment
Ability to lift 50 lbs.
Ability to use a buddy system for moving objects over 50 lbs.
Ability to operate a pallet jack and forklift efficiently and safely where applicable
Comfortable working in an environment exposed to noise
Availability to work weekends with schedule flexibility

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs