Senior Technical Account Manager

Supermicro

. Manage post-sales support for assigned global service accounts .

Posted 10/27/2026full-timeSan Jose • California • United StatesSenior💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales support for global service accounts, providing technical consultations, and ensuring product performance through effective communication and problem-solving skills.

Highest-signal resume keywords

Post-Sales Support ManagementTechnical ConsultationsTroubleshooting SkillsCustomer Escalation ManagementX86 Based Server Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engineering Degree8+ Years Experience in Engineering/ITLinux FamiliarityGPU Server Hardware KnowledgeTechnical GuidanceSolution OptimizationBusiness Continuity PlanningService Program IntroductionService Case MonitoringTechnical Support Documentation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsDetail OrientedAbility to Work Under PressurePunctuality

Industry Keywords

Service AccountsEscalation PointOEM Customer ManagementAnnual System Health ChecksQuarterly Business ReviewsOperational ReviewsHelp Desk SupportField Engineer TrainingCustomer Requirements UnderstandingTravel Requirements

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Manage post-sales support for assigned global service accounts
Serve as the main escalation point for service customers
Work closely with engineering, sales, Parts, logistics, RMA, production, and other internal and external organizations
Provide technical consultations, solution optimization, technical guidance, and business continuity planning
Bridge customers with Supermicro subject matter experts
Ensure product performance and monitor service cases through timely resolution
Conduct recurring service-related check-in meetings, annual system health checks, and quarterly business reviews
Introduce service programs and follow up with customers for operational reviews
Resolve issues escalated by help desk and field engineers, driving escalations to resolution
Gather technical support documentation for help desk and field engineer training
Manage customer escalations and direct them appropriately
Visit customer locations to understand requirements and present service solutions, often with sales
Manage one very large OEM customer

Requirements

What you’ll need

Bachelor's degree in engineering or another technical field preferred
8+ years of experience in engineering/IT industry
Strong background working with x86 based server line of products
Must be punctual and detail oriented
Fluent in English
Excellent professional communication (both oral and written) and interpersonal skills
Excellent troubleshooting and problem-solving skills
Ability to work efficiently under pressure with urgent and unexpected escalated issues
Familiarity with Linux and GPU server hardware is a plus
Ability to lift up to 40 lbs.
Ability to utilize a buddy system for products weighing more than 50 lbs.
Travel required up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus compensation
Equity award programs