Senior Technical Account Manager

Supermicro

. Manage post-sales service accounts for global service customers .

Posted 9/15/2026full-timeOdessa • Texas • United StatesSenior💰 $105,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sales service accounts and resolving customer escalations while collaborating effectively with cross-functional teams. Proficient in technical support documentation and customer operations reviews, ensuring timely follow-up on service cases.

Highest-signal resume keywords

Post-Sales Service ManagementCustomer Escalation ResolutionTechnical Support DocumentationCollaboration with Engineering and SalesTroubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Engineering Degree8+ Years Experience in Engineering/ITX86 Based ProductsLinux FamiliarityVirtualization Familiarity

Soft Skills

Excellent Communication SkillsDetail-OrientedAbility to Work Under Pressure

Industry Keywords

Service ProgramsCustomer Operations ReviewsOnsite Integration Activities

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Manage post-sales service accounts for global service customers
Serve as the main escalation point of contact for service customers
Collaborate with engineering, sales, RMA, production, and internal/external organizations
Introduce service programs and conduct periodic or on-demand customer operations reviews
Resolve issues escalated by help desk and field engineers, coordinating further engineering escalations through resolution
Monitor assigned accounts to ensure service cases are followed up on time
Gather and compile technical support documentation for help desk and field engineer training
Manage and direct customer escalations appropriately
Visit customers to understand requirements and present service solutions
Plan and coordinate onsite integration activities

Requirements

What you’ll need

Bachelor's degree in engineering or other technical field preferred
8+ years of experience in engineering/IT industry
Strong background working with x86 based line of products
Must be punctual and detail-oriented
Fluent in English
Excellent oral and written communication and interpersonal skills
Excellent troubleshooting and problem-solving skills
Ability to work efficiently under pressure with urgent and unexpected escalated issues
Familiarity with Linux and Virtualization is a plus
Ability to lift up to 40 lbs.
Ability to utilize a buddy system for products weighing more than 50 lbs.
Travel required, up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs