Senior Technical Support Engineer

Supermicro

. Install, configure, and maintain servers, storage systems, networking equipment, and related data center hardware .

Posted 10/16/2026full-timeSan Jose • California • United StatesSenior💰 $120,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data center operations, including server hardware management, infrastructure expansion, and compliance with safety protocols. Proficient in troubleshooting, documentation, and collaboration with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Data Center OperationsServer Hardware ManagementTroubleshooting MethodologiesInfrastructure Management SoftwareCompliance and Audit Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

X86 Server PlatformsStorage SystemsEnterprise Networking FundamentalsRack InstallationCabling StandardsPower DistributionCooling SystemsHardware DiagnosticsVendor Support ProcessesCapacity Planning

Soft Skills

Problem-Solving SkillsAttention to DetailTeam CollaborationWritten CommunicationVerbal Communication

Tools & Technologies

DCIM ToolsMonitoring PlatformsInfrastructure Management Software

Certifications & Qualifications

CompTIA Server+Cisco CCNA

Industry Keywords

Data Center OperationsRMA WorkflowsHigh-Density GPU/AI Server EnvironmentsHyperscale Data CentersSafety Protocols

Tech Stack

Tools & technologies

Airflow

About the role

Key responsibilities & impact

Install, configure, and maintain servers, storage systems, networking equipment, and related data center hardware
Perform hardware diagnostics, troubleshooting, and repairs
Coordinate RMAs and vendor support as needed
Monitor power, cooling, humidity, and airflow conditions and respond to alerts or incidents
Support capacity planning, inventory management, and infrastructure expansion projects
Execute cabling, rack-and-stack, and physical installation activities according to best practices and safety standards
Collaborate with cross-functional teams to resolve issues and deliver projects on time
Maintain documentation of configurations, inventory, procedures, and change records
Participate in customer service and provide timely responses to critical incidents
Assist with compliance, security, and audit requirements related to data center operations
Identify opportunities to improve processes, reliability, and operational efficiency

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent practical experience
8+ years of hands-on experience in data center operations, server hardware, or related infrastructure roles
Strong knowledge of x86 server platforms, storage systems, and enterprise networking fundamentals
Experience with rack installation, cabling standards, power distribution, and cooling systems
Familiarity with hardware diagnostics, troubleshooting methodologies, and vendor support processes, including RMA workflows
Ability to lift equipment up to 50 lbs
Ability to work in raised-floor environments
Ability to follow strict safety protocols
Excellent problem-solving skills and attention to detail
Ability to work independently and in a team
Strong written and verbal communication skills
Preferred: experience with high-density GPU/AI server environments or hyperscale data centers
Preferred: knowledge of DCIM tools, monitoring platforms, or infrastructure management software
Preferred: certifications such as CompTIA Server+, Cisco CCNA, or relevant vendor certifications
Preferred: experience supporting production environments with strict uptime requirements

Benefits

Comp & perks

Comprehensive benefits package
Eligibility for bonus programs
Eligibility for equity award programs