Senior Technical Writer

Supermicro

. Develop, review, and maintain service manuals, component-replacement procedures, troubleshooting guides, work instructions, service checklists, and technical reference materials .

Posted 9/15/2026full-timeSan Jose • California • United StatesSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing clear and user-focused technical documentation, including service manuals and troubleshooting guides, while effectively collaborating with cross-functional teams. Proficient in utilizing technical-authoring tools and adhering to quality-management standards to ensure documentation accuracy and usability.

Highest-signal resume keywords

Technical Documentation DevelopmentTechnical Authoring ToolsProject Management SkillsInformation Gathering SkillsUnderstanding of Data-Center Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical DocumentationService ManualsTroubleshooting GuidesTechnical DiagramsStructured AuthoringContent Management SystemsISO StandardsData-Center Hardware DocumentationInstallation GuidesRepair Procedures

Soft Skills

Excellent Written CommunicationStrong Verbal CommunicationOrganizational SkillsInterpersonal SkillsCollaboration Skills

Tools & Technologies

Microsoft WordAdobe FrameMakerAdobe InDesignMadCap FlareMicrosoft PowerPointMicrosoft ExcelVisioAdobe AcrobatAdobe IllustratorAdobe Photoshop

Industry Keywords

Technical CommunicationEngineeringComputer ScienceData-Center ProductsComplex Technical SystemsField ServiceTechnical SupportQuality ManagementUser-Focused DocumentationGlobal Teams

About the role

Key responsibilities & impact

Develop, review, and maintain service manuals, component-replacement procedures, troubleshooting guides, work instructions, service checklists, and technical reference materials
Ensure documentation is technically accurate, complete, easy to understand, and usable by Field Engineers and Service teams
Translate complex product and engineering information into clear, step-by-step service procedures
Create and improve technical diagrams, cable maps, component illustrations, system architecture diagrams, flowcharts, and other visual aids
Document safety precautions, prerequisites, required tools, supported configurations, and verification steps
Interview engineers, Product Managers, Field Engineers, trainers, and other subject-matter experts to gather and validate technical information
Review products, prototypes, engineering specifications, and existing documentation to identify missing or unclear service information
Coordinate documentation reviews, approvals, revisions, and release schedules with cross-functional stakeholders
Align documentation with product changes, engineering updates, field feedback, training materials, and certification programs
Consolidate and improve existing technical documentation and establish consistent templates, terminology, and writing standards
Manage document versions and maintain approved content according to document-control and quality requirements
Incorporate feedback from Field Service, Training, customers, and partners to improve documentation quality and usability
Support customer training proposals, scopes of work, course descriptions, and reusable technical content
Contribute to technical and learning-related content communicating the organization’s programs, expertise, and achievements
Recommend and improve tools, templates, processes, and publishing methods for technical documentation

Requirements

What you’ll need

Bachelor’s degree in Technical Communication, English, Engineering, Computer Science, Information Technology, or a related field preferred
Five or more years of experience developing technical documentation, preferably for servers, data-center products, computer hardware, electronics, or other complex technical systems
Experience writing service manuals, repair procedures, installation guides, troubleshooting guides, work instructions, or similar technical content
Strong understanding of computer systems, server hardware, components, networking, storage, or data-center technologies
Ability to understand complex technical products and translate engineering information into clear, accurate, user-focused documentation
Strong interviewing and information-gathering skills with technical subject-matter experts
Experience creating or editing technical diagrams, illustrations, flowcharts, and other visual documentation
Excellent written and verbal English communication skills
Strong project-management and organizational skills
Ability to work effectively across Engineering, Product Management, Field Service, Training, Quality, and other global teams
Proficiency with Microsoft Word, PowerPoint, Excel, and Visio
Experience with technical-authoring and publishing tools such as Adobe FrameMaker, Adobe InDesign, MadCap Flare, or similar platforms
Working knowledge of Adobe Acrobat, Illustrator, and Photoshop is desirable
Experience with structured authoring, content-management systems, DITA/XML, or document-control processes is a plus
Experience working within ISO or other quality-management standards is preferred
Experience documenting server, GPU, liquid-cooling, rack-scale, or data-center hardware
Experience observing or performing hardware installation, component replacement, or service procedures
Experience developing documentation for global Field Service or technical-support audiences
Experience supporting training proposals, customer-facing technical content, or learning and certification programs

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs