Service Engineer

Supermicro

. Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments .

Posted 10/10/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex technical issues with Supermicro equipment in enterprise environments, while maintaining high customer satisfaction and service excellence. Proficient in managing preventive maintenance, training personnel, and producing meaningful reports in a fast-paced, dynamic setting.

Highest-signal resume keywords

Supermicro Equipment TroubleshootingX86 Systems ServicingTechnical Communication SkillsProject Management SkillsTime Management Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Complex Technical Problem ResolutionHardware System DiagnosticsBIOS UnderstandingBreak/Fix ExperienceOn-Site Customer Service ExperienceWindows CertificationLinux CertificationEMC Server ExperienceDELL Server ExperienceHP Server Experience

Soft Skills

Strong Written Communication SkillsStrong Verbal Communication SkillsSolution-OrientedTeam PlayerDetail-Oriented

Industry Keywords

Enterprise EnvironmentsPreventive MaintenanceCustomer SupportCross-Functional ProjectsTechnical Account Management

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors across customer support activities
Maintain a high level of enterprise solution product knowledge
Work with Technical Account, Service, and Product Managers to define service programs
Provide and contribute fault-triage information and training materials
Run tests and simulations at the company facility to assist with problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under Technical Account Manager direction and take ownership of a customer base
Operate self-sufficiently in the field and defuse challenging situations
Manage time, priorities, business judgments, and daily service expectations
Determine requirements and root causes of technical issues with customers
Resolve problems by clarifying issues, researching solutions, implementing fixes, and escalating unresolved problems
Produce meaningful reports and metrics
Work flexible hours or shifts, including weekends and holidays when needed
Travel up to 25%

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering preferred
Associate’s Degree in electrical technology, electronics, or equivalent military experience considered
5+ years of experience servicing complex X86 systems and parts
Work experience in a large enterprise or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with Supermicro, EMC, DELL, and HP servers
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills for leading investigations with engineers of multiple disciplines
Strong written and verbal communication skills
Project management skills
Solid time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Demonstrated ability to learn and embrace new and changing technologies
Ability to create plans and follow up on planned actions
Ability to work in a challenging, dynamic, and fast-paced environment
Solution-oriented, team player, proactive, and able to identify and escalate issues in a timely manner
Ability to work effectively in a high-pressure environment
Full professional proficiency in English (read/write/speak)
Punctual and detail-oriented
Familiarity with Linux is a plus

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus compensation
Potential equity award program participation