Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely .

Posted 9/15/2026full-timeOdessa • Texas • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues on Supermicro equipment and provides second-line support while managing customer relationships. Proficient in hardware diagnostics, project management, and technical communication within a dynamic field service environment.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support for X86 SystemsHardware System DiagnosticsTechnical Communication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware DiagnosticsField SupportBreak/Fix ExperienceSystem Issue AnalysisServer ExperienceBIOS UnderstandingLinux FamiliarityWindows CertificationTechnical Training

Soft Skills

Strong Communication SkillsTime ManagementProject ManagementAdaptabilityProblem-Solving

Tools & Technologies

Supermicro EquipmentEMC ServersDELL ServersHP Servers

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Field EngineeringEnterprise SolutionsPreventive MaintenanceCustomer ServiceTechnical Account Management

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors
Maintain extensive enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide fault triage and training materials
Run tests and simulations at the company facility
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Take ownership of the customer base under Technical Account Manager direction
Work independently in the field and defuse challenging situations
Determine requirements and root causes of technical issues with customers
Research, implement, and escalate solutions as needed
Produce reports and metrics
Support the Global Service network and contribute to building a field engineering organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Associate degree in electrical technology, electronics, or equivalent military experience considered
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple concurrent cross-functional projects in a rapidly changing environment
Ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, fast-paced environment and identify and escalate issues promptly
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Travel required, up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus programs
Potential equity award programs
Flexible hours/shifts, including weekends and holidays if needed