Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely .

Posted 10/27/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical problems on Supermicro equipment, providing second-line support, and managing customer satisfaction through effective communication and service excellence. Proficient in hardware diagnostics, training personnel, and collaborating with cross-functional teams to drive solutions.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support for X86 SystemsHardware System DiagnosticsTechnical Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingBreak/Fix ExperienceServer ExperienceTechnical Problem ResolutionParts ManagementPreventive MaintenanceFault-Triage

Soft Skills

Project ManagementTime ManagementStrong CommunicationCollaborationProblem-Solving

Tools & Technologies

Supermicro EquipmentEMCDELLHPWindowsLinux

Industry Keywords

Enterprise SolutionsCustomer SatisfactionTechnical Account ManagementCross-Functional ProjectsService Excellence

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and correct escalation situations quickly and professionally
Provide second-line support to resellers and distributors
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account Managers, Service Managers, and Product Managers to define service programs
Provide and contribute fault-triage information and training materials
Run tests and simulations at the company facility to assist with problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Take ownership of the customer base under Technical Account Manager direction
Produce meaningful reports and metrics
Determine requirements and root causes of technical issues with customers
Resolve problems by clarifying issues, researching solutions, implementing fixes, and escalating unresolved problems
Work flexible hours or shifts, including weekends and holidays when needed
Travel up to 25%

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Associate degree in electrical technology, electronics, or equivalent military experience considered
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Ability to learn and embrace new and changing technologies
Ability to identify and escalate issues promptly and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs