Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment in enterprise environments, both on-site and remotely .

Posted 9/15/2026full-timeOdessa • Texas • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and resolving complex technical issues on Supermicro equipment, with a strong focus on customer satisfaction and service excellence. Proficient in managing escalations, providing second-line support, and training personnel in enterprise environments.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support for X86 SystemsSupermicro Hardware DiagnosticsTechnical Communication SkillsProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingBreak/Fix ExperienceServer ExperienceLinux ProficiencyWindows CertificationTechnical Problem ResolutionParts Management

Soft Skills

Customer ServiceTime ManagementProject ManagementVerbal CommunicationWritten Communication

Tools & Technologies

Supermicro EquipmentEMC SystemsDELL ServersHP Servers

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Enterprise EnvironmentsPreventive MaintenanceService ProgramsField EngineeringCross-Functional Projects

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment in enterprise environments, both on-site and remotely
Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
Manage and correct escalation situations quickly and professionally
Provide second-line support to resellers and distributors across customer support activities
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide and contribute fault-triage information and training materials
Run tests and simulations at the company facility to assist problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under Technical Account Manager direction and take ownership of the customer base
Operate self-sufficiently in the field and defuse challenging situations
Manage time, prioritize work, and make business judgments concerning efficiency and effectiveness while meeting daily service expectations
Determine requirements and root causes of technical issues with customers
Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
Produce meaningful reports and metrics
Support the Global Service network and help build a world-class field engineering organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Minimum of 2 years’ experience in field support servicing complex X86 systems and parts preferred
Associate degree in electrical technology or electronics, or equivalent military experience will be considered
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills for leading investigations with engineers of multiple disciplines
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment; identify and escalate issues promptly; and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours and/or shifts, including weekends and holidays if needed
Willingness to travel up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs