Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely .

Posted 10/27/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues with Supermicro and X86 systems, providing exceptional customer service and support. Capable of managing preventive maintenance, training personnel, and collaborating effectively with cross-functional teams.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support ExperienceSupermicro Equipment KnowledgeTechnical Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

X86 Systems SupportHardware System DiagnosticsBreak/Fix ExperienceBIOS UnderstandingLinux ProficiencyWindows CertificationServer ExperienceTechnical Problem ResolutionPreventive Maintenance ManagementReport Production

Soft Skills

Customer Satisfaction FocusProject ManagementEffective CommunicationAdaptability to New TechnologiesProblem-Solving

Tools & Technologies

Supermicro EquipmentEMC SystemsDELL ServersHP Servers

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Enterprise SolutionsField SupportTechnical Account ManagementService ExcellenceCross-Functional Collaboration

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and correct escalation situations quickly and professionally
Provide second-line support to resellers and distributors
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide fault-triage information and training materials
Run tests and simulations at the company facility
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Take ownership of the customer base under Technical Account Manager direction
Work independently in the field and defuse challenging situations
Manage time, prioritize work, and make effective business decisions
Determine requirements and root causes of technical issues with customers
Research, implement, and escalate solutions as needed
Produce reports and metrics
Work flexible hours or shifts, including weekends and holidays when needed
Travel up to 25%

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology, electronics, or equivalent military experience will be considered
Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers, including Supermicro, EMC, DELL, and HP
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment
Ability to identify and escalate issues promptly and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus

Benefits

Comp & perks

Comprehensive benefits package
Potential bonus participation
Potential equity award programs