Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely .

Posted 9/15/2026full-timeOdessa • Texas • United StatesJuniorMid-Level💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues on Supermicro and X86 systems, providing second-line support and training while managing customer satisfaction and service expectations. Proficient in hardware diagnostics, technical communication, and project management within dynamic environments.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support for X86 SystemsHardware System DiagnosticsTechnical Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingWindows CertificationLinux CertificationBreak/Fix ExperienceSupermicro EquipmentEMC SystemsDELL Servers

Soft Skills

Project ManagementTime ManagementVerbal CommunicationWritten CommunicationProblem-Solving

Industry Keywords

Enterprise Customer SupportPreventive MaintenanceTechnical Account ManagementCross-Functional ProjectsDynamic Environment

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment at enterprise customer sites, both on-site and remotely
Lead preventive maintenance actions and manage repair and parts cycle times to drive customer satisfaction
Manage and quickly correct escalations professionally
Provide second-line support to resellers and distributors across customer support activities
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide fault triage information and contribute training materials
Run tests and simulations at the company facility to support problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under Technical Account Manager direction while taking ownership of the customer base
Produce meaningful reports and metrics
Determine requirements and root causes of technical issues with customers
Clarify issues, research solutions, implement resolutions, and escalate unresolved problems
Manage time, prioritize work, and make effective business judgments while meeting daily service expectations

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology, electronics, or equivalent military experience will be considered
Minimum of 2 years’ experience in field support servicing complex X86 systems and parts preferred
Experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers, including Supermicro, EMC, DELL, and HP
Solid hardware system diagnostics skills and understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple concurrent cross-functional projects and learn and embrace new technologies
Ability to work in a challenging, dynamic, fast-paced environment and identify and escalate issues promptly
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours or shifts, including weekends and holidays if needed
Ability to travel up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs