Service Engineer

Supermicro

. Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments .

Posted 9/15/2026full-timeOdessa • Texas • United StatesJunior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex technical issues with Supermicro and other enterprise equipment, while providing exceptional customer service and training. Proficient in managing time and prioritizing tasks effectively in dynamic environments.

Highest-signal resume keywords

Troubleshooting Supermicro EquipmentField Support for X86 SystemsTechnical Communication SkillsHardware System DiagnosticsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingBreak/Fix ExperienceServer ExperienceTechnical Problem SolvingTime ManagementProject ManagementLinux Familiarity

Soft Skills

Customer SatisfactionCommunication SkillsCollaborationAdaptabilityProblem-Solving

Tools & Technologies

SupermicroEMCDELLHPWindowsLinux

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceAssociate Degree in Electrical TechnologyEquivalent Military Experience

Industry Keywords

Enterprise EnvironmentsPreventive MaintenanceEscalation ManagementTechnical Account ManagementService Programs

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair and parts cycle times
Manage and correct escalation situations quickly and professionally
Provide second-line support to resellers and distributors across customer support matters
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide and contribute fault-triage information and training materials
Run tests and simulations at the company facility to assist with problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under Technical Account Manager direction and take ownership of the customer base
Operate self-sufficiently in the field and defuse challenging situations
Manage time, prioritize work, and make business judgments concerning efficiency and effectiveness
Determine requirements and root causes of technical issues by working with customers
Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
Produce meaningful reports and metrics

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology or electronics, or equivalent military experience will be considered
Minimum of 1 year of experience in field support servicing complex X86 systems and parts preferred
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers, including Supermicro, EMC, DELL, and HP
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple concurrent cross-functional projects within established timelines
Ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment
Ability to identify and escalate issues promptly and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours and/or flexible shifts, including weekends and holidays if needed
Ability to travel up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs