Service Engineer

Supermicro

. Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments .

Posted 9/30/2026full-timeMemphis • Tennessee • United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex technical issues with Supermicro and other enterprise systems, while providing exceptional customer service and support. Proficient in managing preventive maintenance, training service engineers, and producing detailed reports and metrics.

Highest-signal resume keywords

Supermicro Equipment TroubleshootingField Support ExperienceHardware System DiagnosticsTechnical Communication SkillsWindows and Linux Environments Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingBreak/Fix ExperienceX86 Systems ServicingServer ExperienceTechnical ReportingPreventive MaintenanceCustomer Service

Soft Skills

Time ManagementProject ManagementVerbal CommunicationWritten CommunicationProblem-Solving

Tools & Technologies

SupermicroEMCDELLHPLinux

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Enterprise EnvironmentsTechnical SupportService ExcellenceEscalation ManagementCross-Functional Projects

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors
Maintain a high level of enterprise solution product knowledge
Work with Technical Account, Service, and Product Managers to define service programs
Provide fault-triage information and contribute training materials
Run tests and simulations at the facility to assist problem-solving
Travel to the field to train and resolve customer issues
Train new service engineers
Work under the Technical Account Manager’s direction and take ownership of the customer base
Demonstrate self-sufficiency in the field and defuse challenging situations
Manage time, prioritize work, and make effective business decisions while meeting daily service expectations
Determine requirements and root causes of technical issues with customers
Resolve problems by clarifying issues, researching answers and alternatives, implementing solutions, and escalating unresolved problems
Produce meaningful reports and metrics
Provide technical support for the Memphis, Tennessee geographic location
Attend customer sites regularly as needed

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology, electronics, or equivalent military experience considered
Minimum of 1 year of experience in field support servicing complex X86 systems and parts preferred
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers, including Supermicro, EMC, DELL, and HP
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Written and verbal communication, project management, and time management skills
Ability to participate in multiple concurrent cross-functional projects and learn changing technologies
Ability to work in a challenging, dynamic, fast-paced environment and escalate issues promptly
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours and/or shifts, including weekends and holidays if needed
Ability to travel up to 25%

Benefits

Comp & perks

Bonus and equity award program eligibility
Comprehensive benefits package
Flexible hours and/or flexible shifts, including weekends and holidays if needed
Remote work on the Global Services Team
Professional training opportunities, including training new service engineers
Equal opportunity employment