Service Engineer

Supermicro

. Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments .

Posted 9/15/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex technical issues with Supermicro and other enterprise systems, while providing exceptional customer service and training to personnel. Proficient in managing escalations and collaborating with cross-functional teams to enhance service delivery.

Highest-signal resume keywords

Field Support ExperienceComplex X86 Systems ServicingTechnical Communication SkillsHardware System DiagnosticsBachelor's Degree in Computer Science

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingBreak/Fix ExperienceServer ExperienceBIOS UnderstandingLinux ProficiencyWindows CertificationProject ManagementTime ManagementRoot Cause AnalysisFault Triage

Soft Skills

Customer ServiceCommunication SkillsProblem-SolvingAdaptabilityTeam Collaboration

Tools & Technologies

Supermicro EquipmentEMC SystemsDELL ServersHP Servers

Industry Keywords

Enterprise EnvironmentsTechnical Account ManagementPreventive MaintenanceService ExcellenceField Engineering

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform on-site and remote troubleshooting and resolve complex technical problems on Supermicro equipment in enterprise environments
Drive customer satisfaction through service excellence by leading preventive maintenance actions and managing repair/parts cycle times
Manage and quickly and professionally correct escalation situations
Provide second-line support to resellers and distributors across customer support activities
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account Managers, Service Managers, and Product Managers to define service programs
Provide and contribute information such as fault triage and training materials
Run tests and simulations at the company facility to assist with problem-solving
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Work under the Technical Account Manager’s direction and take ownership of the customer base
Work independently in the field and defuse challenging situations
Determine requirements and root causes of technical issues by working with customers
Resolve problems by clarifying issues, researching answers and alternative solutions, implementing solutions, and escalating unresolved problems
Produce meaningful reports and metrics
Support the global service network and help build a world-class field engineering organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology, electronics, or equivalent military experience considered
Minimum of 5 years experience in field support servicing complex X86 systems and parts preferred
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers (Supermicro, EMC, DELL, HP)
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills to lead investigations with engineers of multiple disciplines
Strong written and verbal communication skills, project management skills, and solid time management skills
Ability to participate in multiple cross-functional projects concurrently within established timelines
Demonstrated ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment
Ability to identify and escalate issues promptly and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours and/or shifts, including weekends and holidays if needed
Willingness to travel up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs