Service Engineer

Supermicro

. Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely .

Posted 9/15/2026full-timeOdessa • Texas • United StatesJunior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving complex technical issues on Supermicro and other server equipment, while providing exceptional customer service and training. Proficient in managing time and priorities effectively in a fast-paced environment, with strong technical communication skills.

Highest-signal resume keywords

Troubleshooting Complex Technical ProblemsField Support for X86 SystemsHardware System DiagnosticsTechnical Communication SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingField SupportHardware DiagnosticsBIOS UnderstandingBreak/Fix ExperienceServer ExperienceLinux FamiliarityWindows CertificationProject ManagementTime Management

Soft Skills

Strong Communication SkillsAbility to Work IndependentlyProblem-SolvingAdaptabilityTeam Collaboration

Tools & Technologies

Supermicro EquipmentEMCDELLHPTechnical Account Management

Certifications & Qualifications

Windows CertificationLinux Certification

Industry Keywords

Customer SatisfactionPreventive MaintenanceService ProgramsFault-TriageTechnical Support

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Troubleshoot and resolve complex technical problems on Supermicro equipment at customer sites and remotely
Drive customer satisfaction through service excellence
Lead preventive maintenance actions and manage repair/parts cycle times
Manage and quickly correct escalation situations
Provide second-line support to resellers and distributors
Maintain a high level of enterprise solution product knowledge
Collaborate with Technical Account, Service, and Product Managers to define service programs
Provide and contribute fault-triage and training materials
Run tests and simulations at the company facility
Travel to customer sites to train personnel and resolve customer issues
Train new service engineers
Take ownership of a customer base under Technical Account Manager direction
Work independently in the field and defuse challenging situations
Manage time, priorities, efficiency, and daily service expectations
Determine requirements and root causes of technical issues with customers
Research, implement, and escalate solutions as appropriate
Produce meaningful reports and metrics

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering, or equivalent work experience preferred
Associate degree in electrical technology or electronics, or equivalent military experience considered
Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred
Work experience in large enterprises or certification in Windows and Linux environments is a plus
Break/fix experience and on-site customer service experience
Hands-on experience with servers, including Supermicro, EMC, DELL, and HP
Solid hardware system diagnostics skills
Understanding of how BIOS, drivers, and application loads can cause system issues
Strong technical communication skills
Strong written and verbal communication, project management, and time management skills
Ability to participate in multiple concurrent cross-functional projects within established timelines
Ability to learn and embrace new and changing technologies
Ability to work in a challenging, dynamic, and fast-paced environment
Ability to identify and escalate issues promptly and proactively drive solutions
Full professional proficiency in English (read/write/speak)
Familiarity with Linux is a plus
Ability to work flexible hours and/or shifts, including weekends and holidays if needed
Willingness to travel up to 25%

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus programs
Potential eligibility for equity award programs